Data Center Operations Technician

Data Center Operations Technician:

• The role will be involved in support of a highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.
• Hardware Troubleshooting, upgrades, or replacements.
• Hardware Replacement in coordination with product vendors wherever necessary.
• Backup & Archive Tape Movement.
• Handling of Switches and Routers
• Handling of any standalone devices that are available in the Data Center.
• Ethernet/Fiber Cable Swapping or checking the Cable connectivity
• Configuring Network Card, KVM, or DRAC / RIB /ILO
• Insert CD ROM on Physical Server/Devices
• Checking power status at site/device
• Looking at the LEDs to identify any alarms
• Hard reboot for the devices
• Racking / de-racking equipment or Decommissioning of any hardware
• Overall Knowledge on all the Data Centre infrastructure (servers, switches, routers, VMs, etc.)
• Provide support for Asset Manager by doing Physical Asset Verifications periodically.
• Manage the utilization of Data Center facilities, including space, power, and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices
• Experience of working within a Service environment and technical teams of IT experts
• Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive
• Manage the utilization of environmental equipment (including Data Center UPS, power systems, and backup generators), perform all systems preventive maintenance
• Responsible for the physical security of all Data Center facility and equipment
• Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.
• Experience of working within a Service environment and technical teams of IT experts
• Experience of being able to highlight issues and solutions
• Should be a dedicated named resource, since this is a DC environment, and access will be restricted to named resources
• Should be involved in the future transformation work that is planned.
• Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive
• Follow the customer policies and holidays and have direct reporting to Program Manager
• Work hours would be 9 X 5 with on-call availability
• 24x7 On-Call rotation

Pay: $45,000.00 - $55,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person