Data Center Operator I (3rd Shift)

Data Center Operator I provides support, service, incident and problem management to ensure performance and availability of SLA/OLA's are being met. Assists to ensure maximum computer operations effectiveness, quality of work, reliable data communications service, and data security. You will be working to assist with monitoring, support, and tracking for all enterprise operational systems, corresponding software, operating systems, and peripherals.

This role is Sunday-Thursday 11:15 PM to 8:00 AM.

During your training, you will rotate through all shifts.

Your role and impact

Here's a glimpse of your responsibilities and the meaningful impact you'll create as the Data Center Operator I:

• Monitor all console activity for hardware or software error messages
• Monitor all operational job queues
• Monitor for when connectivity issues arise with clients, both internal/external in both the mainframe and distributed environments
• Respond according to service levels to requests which initiate the Incident Management processes
• Responds to all alerts in a timely manner
• Conduct systems support activities, such as network and server monitoring, mainframe monitoring, troubleshooting, escalation and resolution
• When resolving a mainframe and/or open systems problem, makes effective use of tools and resources, utilizes manuals, knowledge base articles, and other tools as an aid in solving the problem
• Participates in weekend backup monitoring, IPL rotations, and/or any other off-shift needs
• While this is primarily a remote work position, at any point in time, Associate may be required to return to the office in a temporary or permanent role

What's in it for you

• Competitive pay: Fair compensation for your hard work.
• Healthcare coverage: Comprehensive medical, dental, and vision from day one.
• Life insurance: Company-paid coverage for you and your loved ones.
• 401(k) plan: Matching contributions to help secure your financial future.
• Family support: Paid parental leave and reimbursement for adoption and surrogacy expenses.
• Work-life balance: Flexible time-off policy to recharge and pursue passions.
• Dress for your day: Express your style comfortably at work.
• Inclusion and Culture: A respectful environment that values unique contributions.
• Flexible work options: Remote, hybrid, and onsite opportunities at various locations across the U.S. for better work-life integration.
• Well-being focus: Programs to support a healthy balance between work and home life.
• Community connections: Build strong relationships through virtual and in-person interactions, with resources for your growth.

What sets you up for success

• Successful completion of high school education
• Mainframe and CA7 knowledge
• Professional qualifications, certifications, or equivalent training in Information Systems education as evidenced by a bachelor's degree or its business equivalent
• At least three years of experience in an Operations environment
• LOMA Level 1 Certification within 2 years of employment