Data Compliance Associate

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Division:

Constellation Data Labs, part of the Constellation Perseus Operating Group, is a real estate marketing technology company that delivers industry-leading solutions including real estate websites, mobile technologies, interactive voice response systems, and marketing services for home builders. The division focuses on providing innovative digital solutions that help real estate professionals enhance their online presence and streamline marketing operations.

Division Link:

https://cdatalabs.com

We are seeking a proactive and detail-oriented Data Compliance Associate to join our team. In this role, you will support data onboarding and compliance processes by coordinating with MLS organizations and other data vendors, maintaining accurate client records, and ensuring data quality across supported systems. The ideal candidate thrives in a fast-paced, team-oriented environment and demonstrates strong analytical thinking, communication skills, and a commitment to maintaining high-quality data standards.

Key Responsibilities:

Data Onboarding & Offboarding: Coordinate with MLS organizations and data vendors to facilitate smooth onboarding and offboarding of data sources.
CRM & Data Management: Maintain updated records of clients and vendors across internal CRM systems supporting various business units.
Case Documentation: Maintain detailed and accurate case notes for all interactions with customers and vendors to ensure proper documentation and traceability.
Issue Identification & Escalation: Proactively identify operational or compliance-related issues and escalate them with recommendations to management.
System & Workflow Support: Utilize shared mailboxes, multiple CRM platforms, Microsoft SharePoint, and remote systems to manage onboarding and offboarding workflows.
Financial Data Review: Analyze monthly financial reports and compare actual figures with expected numbers to ensure accuracy.
Variance Reconciliation: Investigate and reconcile routine variances between expected and actual financial results using historical data.
Escalation of Discrepancies: Identify and escalate significant variances for additional review and resolution.
Reporting & Billing Support: Compile client reports to assist with billing analysis and financial reporting processes.

Required Skills & Experience:

Microsoft Office Proficiency: Strong working knowledge of Microsoft Excel, Outlook, and SharePoint.
Customer Service Experience: Experience handling customer or vendor communication through email-based support.
Communication Skills: Excellent written communication skills with the ability to explain issues clearly and professionally.
Analytical Thinking: Strong logical reasoning and a methodical approach to identifying and solving problems.
Attention to Detail: High level of accuracy and strong organizational skills when managing data and documentation.
Task Prioritization: Ability to prioritize multiple responsibilities in a fast-paced operational environment.
Team Collaboration: Strong team player who can also take ownership of assigned tasks and responsibilities.

Desired Skills & Experience:

Vendor Relationship Management: Ability to build and maintain professional relationships with vendors through effective written communication.
Financial Reconciliation Exposure: Experience reviewing financial data and performing variance analysis (optional).
CRM Platform Experience: Familiarity with working across multiple CRM systems and shared mailbox management (optional).
Self-Motivated Approach: Resourceful, proactive, and eager to learn new processes while contributing knowledge to the team.
Problem-Solving Mindset: Ability to remain calm under pressure while focusing on practical and effective solutions.

Work Environment & Shift Timings:

Standard Shift: 8:00 AM – 5:00 PM Central Standard Time (7:00 PM – 4:00 AM Pakistan Standard Time)
Work Setting: Fast-paced, collaborative team environment requiring strong communication, attention to detail, and effective time management.

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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