Data Entry and Customer Service Specialist

Job Summary
We are seeking a proactive and detail-oriented Data Entry and Customer Service Specialist to join our dynamic team. In this role, you will be the vital link between our data management systems and customer interactions, ensuring accurate information processing and delivering exceptional service. Your energetic approach and organizational skills will help streamline operations, support administrative functions, and enhance customer satisfaction. This paid position offers an exciting opportunity to develop your skills in data handling, office procedures, and client communication within a fast-paced environment. Responsibilities

• Enter, update, and maintain data across various databases and ERP (Enterprise Resource Planning) systems with precision and efficiency
• Manage order entry processes, ensuring timely and accurate recording of customer requests and transactions
• Handle customer inquiries via phone, email, or chat, providing clear information and resolving issues promptly
• Conduct data collection activities, including transcription of documents and input of information into digital systems
• Organize files, documents, and records through effective filing systems to support easy retrieval and compliance
• Utilize Microsoft Excel to create pivot tables, generate reports, and analyze data trends for operational insights
• Support administrative tasks such as typing correspondence, managing office supplies, and assisting with clerical duties to ensure smooth daily operations

Requirements

• Proven experience with data entry tasks in an office environment or similar setting
• Strong computer skills with proficiency in Microsoft Office Suite, especially Excel for creating pivot tables and managing spreadsheets
• Excellent typing speed with high accuracy; familiarity with transcription is a plus
• Knowledge of databases and ERP systems to efficiently manage large volumes of information
• Basic math skills for data verification and calculations
• Previous clerical or administrative experience including filing, data collection, and order entry processes
• Exceptional organizational skills to prioritize tasks effectively in a fast-moving environment
• Ability to maintain confidentiality while handling sensitive information with integrity

Join us as a Data Entry and Customer Service Specialist where your enthusiasm for organization combined with your commitment to excellent service will make a meaningful impact. This role offers a vibrant work atmosphere that values your contributions while supporting your professional growth.

Pay: $24.29 - $29.25 per hour

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Rockford, IL 61103