Data Entry Specialist – Tier II/EAM Support

Description

Are you tech-savvy, detail-oriented, and ready to take ownership of meaningful projects? The Data Relationship Unit of Management Services Division is looking for a motivated Data Entry Specialist – Tier II/EAM Support to support our Bi-County Enterprise Asset Management System.

In this role, you will do more than just data entry; you will be a key player in keeping our systems running smoothly. You will handle a mix of clerical and technical tasks, work independently or collaboratively, and take the lead on monthly and interval-based projects that you will manage from start to finish, reporting directly to upper-level management. We are looking for someone who is comfortable using technology and eager to learn new systems, demonstrates strong task-management skills, and thrives in both independent and team environments. On-the-job training is provided, so you will have the support you need to grow and succeed.

Whether you're looking to build your skills or take the next step in your career, we offer a supportive environment where your contributions matter. Apply today and be part of a team that values precision, initiative, and growth!

Examples of Important Duties

• Log, categorize, and prioritize incidents triggered by internal and external customers, including those from internally developed applications
• Monitor information systems to ensure quality assurance
• Upload and validate HCM staff information data into the EAM system across all M-NCPPC divisions
• Review and evaluate time and labor reports submitted by staff through the EAM system
• Track and report on trends such as terminations, certifications, updates, and labor metrics
• Facilitate and support training sessions for staff and management on information systems
• Conduct testing of processes within the EAM system
• Perform varied and complex data entry tasks
• Use Microsoft Office Suite applications including Excel, Outlook, and PowerPoint to support daily operations
• Provide troubleshooting and technical support to end users
• Maintain professional customer service and apply best practices in daily tasks

Minimum Qualifications

Required

• High School Diploma or GED

• 1-year experience as Help Desk Support – Tier I

Preferred

• Experience with incident logging, categorization, and prioritization for internal and external events
• Familiarity with testing processes within an EAM system
• Experience providing troubleshooting and support to end users

Supplemental Information

May be subject to medical, drug and alcohol testing.

Supplemental information

• Employment is contingent upon a favorable background check.

Knowledge, Skills and Abilities

• Knowledge of data entry processes, including accuracy standards and workflow management
• Ability to support internal users effectively within an enterprise system environment, providing guidance and troubleshooting as needed
• Skill in using Microsoft Office Suite and mobile applications to assist staff workflows
• Knowledge of basic SQL for data handling and system interactions (recommended)
• Skill in utilizing reporting tools such as Crystal Reports, Cognos Business Reporting, and/or Microsoft Power BI
• Ability to communicate clearly, work independently, and maintain attention to detail in a fast-paced environment

Work hours

• Schedule of 32 hours per week, 6-8 hours per day between the hours of 7:00 am – 4:00 pm.

Working Conditions/Environment

• Works in an office setting
• Work is primarily sedentary and requires light physical effort
• May be subject to various job demands such as a high volume of work and tight deadlines
• The position offers partial benefits