Data Migration Field Support Technician - Onsite - Boise, ID

• Job title- Data Migration Field Support Technician
• Position type- Contract
• Location- Boise, ID
• Work mode- On site
• Interview process- Only In person

Job Description :

Major Duties and Responsibilities:

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.
• Installs, configures, and maintains software on mobile devices.
• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.
• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
• Works closely with court staff and local administration with office moves, adds, and changes as required.
• Corresponds with users and staff concerning issue status, resolution, and task completion.
• Escalates issues are to other members of the technical services team as appropriate.
• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
• Attends meetings as required.

Minimum Qualifications:

• Three years of IT support experience.
• Bachelor’s Degree preferred.

Knowledge, Skills, and Abilities:

• • Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
  • Experience migrating end user emails and documents to Outlook and OneDrive;
  • Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;
  • Experience troubleshooting with Microsoft Windows 10;
  • Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;
  • Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;
  • Knowledge of court processes and court information systems preferred;
  • Skill in providing excellent customer service;
  • Ability to travel throughout the state as needed;
  • Ability to communicate effectively verbally and in writing;
  • Ability to understand impacts of software, system, or application changes on customers;
  • Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
  • Ability to work independently.