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Data Reporting Analyst - Production Support Engineer
Key Responsibilities
- Experience in Sales or Channel Performance reporting and related metrics and KPIs, ideally within a technology company
- Demonstrated ability to support business-critical Business Intelligence platforms in an operational capacity
- Experience querying data sources to investigate, validate, and explain data to business users
- Experience working with BI platforms and tools such as Tableau, ThoughtSpot, Business Objects, or equivalent
- Ability to manage concurrent support requests across multiple platforms and time zones with consistent quality and responsiveness
- Strong written and verbal communication skills, with the ability to translate technical findings into clear business language
- Bachelor's degree or equivalent experience required
Preferred Qualifications
- Familiarity with B2B and B2C sales reporting structures, including Institutional Sales, Consumer Channel metrics, and related data definitions such as ICDF
- Experience operating within automated support workflows (e.g., Slack-based intake, chatbots, or ticketing systems) and managing exception handling when automation is insufficient
- Ability to work effectively in a globally distributed team model with regional handoff requirements and follow-the-sun coverage expectations
- Knowledge of data pipeline concepts sufficient to distinguish between data latency, logic errors, and platform defects during investigation
- Experience collaborating with engineering and product teams to escalate, document, and track resolution of platform issues
Salary Range : $70,000-$130,000 a year
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Location
Cupertino, CA
Job Function
TECHNOLOGY
Role
Engineer
Job Id
406145
Desired Skills
Business Intelligence(BI) | Tableau | Data Analyst | Sales
Salary Range
$70,000-$130,000 a year
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