Data Scientist

Description:

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Role Description: This is a full-time remote role for a Data Scientist at Bideye.

Primary Skills: Data Science, AI/ML, GenAI, LLM, NLP, Any Cloud (Azure/AWS/GCP)

Roles & Responsibilities:

• Develop custom data models and algorithms to apply to data sets.
• Developing and implementing advanced machine learning models to address complex problems.
• Clearly communicate findings and recommendations, data-driven insights to PMs and executives.

Requirements:

• Bachelors/Masters degree in Computer Science, Engineering, or a related technical field with minimum 2-3 years' experience.
• Experience in performing prompt engineering and fine-tuning of the AI/ML, GenAI, LLM models.
• Experience in NLP tools such as Word2Vec, TextBlob, NLTK, SpaCy, Gensim, CoreNLP, BERT, GloVe etc.
• Experience in AWS / Azure / GCP cloud and deploying the APIs using the latest frameworks like FastAPI/ gRPC etc.
• Experience in Docker for deploying the containers.
• Experience in NoSQL/SQL databases.
• Good programming skills in Python.
• Domain knowledge in Online Reputation management or experience in a product-based company (added advantage).
• Expertise in delivering end-to-end analytical solutions covering multiple technologies & tools to multiple business problems.

Why You’ll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build — and into how we operate as a team — we’re not just keeping up with the future, we’re defining it.

Here, you’ll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you’ll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.