Data Scientist (NLP)

Data Scientist (NLP)

Why Birdeye?

Birdeye is the highest-rated platform for reputation, social media, and customer experience management for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to manage online reputation effortlessly, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Primary Skills: Agentic AI, Gen AI, LLMs, NLP, AI/ML, Data Science, AWS/GCP, API Deployment for SAAS, MLOps practices for CI/CD

Roles & Responsibilities:

• Develop Agents, Gen AI Solutions, Custom data models and algorithms to apply to data sets.
• Developing and implementing advanced AI/ML models to address complex problems.
• Clearly communicate findings and recommendations, data-driven insights to PMs and executives.

Requirements

• Bachelor's/Master's degree in Computer Science, Engineering, or a related technical field with a minimum of 2 years' experience.
• Experience in performing prompt engineering and fine-tuning of the AI/ML, GenAI, LLM models & building Agents
• Experience in Agentic AI, Gen AI, LLM, NLP tools such as Word2Vec, TextBlob, NLTK, SpaCy, Gensim, CoreNLP, BERT, GloVe, etc.
• Experience in AWS / GCP cloud and deploying the APIs using the latest frameworks like FastAPI/ gRPC, etc.
• Experience in Docker for deploying containers.
• Experience in NoSQL/SQL databases.
• Good programming skills in Python.
• Domain knowledge in Online Reputation management or experience in a product-based company (added advantage).
• Expertise in delivering end-to-end analytical solutions covering multiple technologies & tools to multiple business problems.

Why You’ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.

Interested candidates, please send their resumes to iqbal.kaur@birdeye.com

Regards

Iqbal kaur