Key Responsibilities
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Operational Coverage
- Provide first-line triage for alerts, user queries and basic incidents; execute runbooks, escalate per SLA.
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Perform detailed analysis, tuning, rule creation, and remediation of incidents requiring technical troubleshooting across DLP, classification, and IRM platforms.
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Lead advanced investigations, root cause analysis, complex incident containment, custom rules/scripts, integration with SIEM/SOAR, and vendor engagement for bug fixes/feature requests.
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Incident & Issue Management
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Own incident lifecycle for data security events: detection investigation containment remediation recovery post‑incident review.
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Maintain an issues register/deviation tracker; prioritize, assign ownership, and track SLA-driven resolution.
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Produce incident reports, RCA, and recommendations; implement corrective and preventive actions.
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Service Enhancement & Continuous Improvement
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Identify opportunities to improve detection fidelity, reduce false positives, and enhance user experience.
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Lead tuning, content updates (classification patterns, DLP fingerprints, policy sets), and automation to optimize operations.
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Develop and maintain playbooks, runbooks, and operational runbooks for repeatable tasks.
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Policy Review & Enforcement
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Collaborate with governance and legal teams to design, review, and update data security policies and acceptable use frameworks.
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Implement and enforce policies via DLP/classification controls, IRM, encryption and endpoint integrations.
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Ensure auditability and evidence collection for compliance and regulatory requirements.
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Platform & Server Management
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Oversee deployment, configuration, hardening, patching, backup and monitoring of DLP, classification, and IRM servers/applications (on‑prem and cloud).
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Ensure high availability, capacity planning, performance optimization, and disaster recovery readiness.
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Manage integrations with identity, endpoint, email, storage and cloud services (e.g., Microsoft 365, Exchange, SharePoint, Box, OneDrive).
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Architecture, Design & Enhancement
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Architect and validate solution designs, secure configurations and network integrations for data security tools.
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Produce high/low level design documents, solution architecture diagrams, and technical specifications.
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Conduct threat modelling and security reviews for proposed changes impacting data flows.
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Transition & Transformation
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Lead technical transition activities for onboarding, migrations, or vendor replacements (discovery, cutover plans, rollback plans).
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Drive transformation initiatives (cloud enablement, SaaS adoption, automation, CI/CD for policies).
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Ensure knowledge transfer, create HLD/LLD, runbooks, training materials and handover to operations.
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Stakeholder Engagement & Reporting
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Liaise with SOC, IT ops, endpoint, identity, legal/compliance, data owners, and business units.
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Provide regular operational and executive reporting (KPI dashboards for incidents, coverage, false positives, policy enforcement, classification coverage).
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Support audits, compliance assessments and third‑party reviews
Required Qualifications & Experience
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Bachelor’s degree in computer science, Information Security, or related field (Master’s or relevant certifications preferred).
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8+ years’ experience in data security roles, with hands-on experience across DLP, Data Classification, and IRM solutions.
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Proven L1–L3 operational background: triage, remediation, advanced tuning and integrations.
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Experience managing DLP products (e.g., Forcepoint, Symantec/Digital Guardian, McAfee DLP), classification tools (Boldon James or similar, Titus), IRM (Seclore, Purview), and related ecosystem integrations.
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Strong server/platform administration skills (Windows/Linux), virtualization and cloud exposure (Azure/AWS).
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Knowledge of encryption, PKI, HSMs, and secure key management (Thales or similar).
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Familiarity with SIEM (Microsoft Sentinel), EDR, email gateways, and MDM integrations.
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Solid understanding of CIS, NIST, ISO27001 frameworks and data privacy regulations.
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Excellent troubleshooting, scripting (PowerShell, Python), and automation skills.
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Strong communication skills and experience working with cross-functional teams and senior stakeholders.
Desirable Certifications (Good to have)
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CISSP, CISM, CCSP, or equivalent
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Vendor-specific DLP/IRM certifications (Forcepoint/Symantec/Boldon/Seclore)
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Azure/AWS certifications, Microsoft 365 security certifications
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ITIL Foundation