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Data Support Technician
Job Title - Data Support Technician
Supervisor: Director of Technology, Assistant Director of Information and Instructional Technology
Job Goals:
- To provide support for system tasks related to the student information system and related programs, software and hardware.
- To support training related to the student information system and related programs.
- To efficiently identify and troubleshoot technical issues with the student information system and related programs.
Minimum Qualifications:
- High school diploma or GED.
- Minimum of one (1) year of experience in student information systems (SIS) or equivalent database experience.
- Excellent database knowledge and troubleshooting expertise.
- Knowledge of data validation and certification.
- Ability to work with multiple entities simultaneously to complete reports and tasks.
- Possess and maintain a valid driver's license.
- Ability to meet the suitability criteria for employment and/or certification/licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457.
- Knowledge of multiple computer operating systems and applications.
- Ability to diagnose and troubleshoot database issues and related technology systems.
- Excellent written and oral communication skills with the ability to relate complex technical concepts.
- Ability to lift up to 50 pounds; agility and dexterity needed to stoop, bend, lift/move equipment (computers and/or peripherals, etc.) when necessary and to perform technical equipment inspections and/or repairs, including the inspection of cabling in floors and ceilings.
- Ability and willingness to work after hours, weekends, or holidays when necessary.
- Ability to be punctual and in regular attendance.
- Such alternatives to the above qualifications as the Board may require.
Performance Responsibilities and Essential Functions:
- Demonstrate support for the school system and its vision, goals and priorities.
- Manage the student information system (SIS).
- Provide users with efficient, effective, courteous and timely technical support.
- Support school and district staff with completion of required reporting.
- Provide support for maintenance of clean data in the student information system.
- Lead the design, installation, testing, and implementation of solutions needed for access, applications, and security issues related to student information systems.
- Assist in completion of activities within the student information system related to student enrollment, pre-enrollment, transcripts, graduation coding in compliance with legal and/or administrative requirements.
- Coordinate and provide professional development related to the student information system and enrollment portals for school and district staff in collaboration with other district departments.
- Maintain security in relation to student information system roles and responsibilities.
- Maintain appropriate confidentiality regarding school/workplace matters.
- Model and maintain high ethical standards.
- Demonstrate initiative in identifying opportunities for improvement in areas of responsibility.
- Participate successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership.
- Respond to inquiries and requests in a timely and positive manner.
- Maintain and submit required reports, records, and correspondence in a timely and accurate manner.
- Maintain tools, equipment, and parts in good repair; efficiently uses time and system resources.
- Adhere to school system rules, administrative procedures, local Board policies, and state, federal, and local laws.
- Report absences and take leave in accordance with Board policies and procedures.
- Perform other work-related duties as assigned by Supervisor(s).
Terms of Employment: As established by the Board and applicable state law.
Evaluation: Performance will be evaluated in accordance with the Board's policy on evaluation of personnel.
This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all job goals, qualifications, and responsibilities and the employee may be required to perform other related duties as assigned. The Jefferson County Board of Education reserves the right to amend the job description as needed.
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