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Contour Software

Database Administrator

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:

Founded in 1978 as Midland Cash Registers, MCR Systems has nearly 50 years of experience in electronic point of sale. We’ve evolved from traditional tills to today’s AI-ready, cloud-based technology. We’ve grown far beyond simple EPOS, delivering complete Enterprise Management solutions but our focus has always been the same – giving you systems that are flexible, reliable and easy to use.

We were the first UK company to bring SaaS to the EPOS market. Our Symphony suite still powers everything we do. It brings sales, payments, stock, loyalty and reporting into one seamless system. Because it’s modular, it grows with your business and works with the tools already in use.

Over the years, we’ve supported hospitality, retail, sport, and education across the UK and the world. From single coffee shops to multi-site venues, we design technology to work for our customers.

The Position

MCR Systems Limited are seeking an experienced Database Administrator to take ownership of our SQL Server estate. This role is responsible for the administration, performance, security and evolution of a large and business-critical SQL environment, including operational databases, data warehouses and reporting platforms.

You will be the technical authority for SQL Server across the business, covering on-prem and hosted environments, and will play a key role in modernising our reporting capabilities. This includes maintaining and enhancing SSRS, SSIS and OLAP cubes, and supporting an ongoing push towards PowerBI and AI-enabled reporting.

Working closely with Development, Test, Product and Leadership teams, you will ensure data is reliable, performant and accessible, while helping shape the future of analytics and insight at MCR Systems.

Key Responsibilities:

Administration, maintenance and optimisation of a large SQL Server estate

Ownership of performance tuning, indexing strategies and query optimisation

Backup, recovery, DR planning and regular restore testing

Security management: permissions, roles, auditing and compliance

Management of data warehouses, OLAP cubes and reporting databases

Development, maintenance and monitoring of SSIS packages

Support and enhancement of SSRS reports

Working with developers to design efficient schemas and queries

Capacity planning and proactive monitoring of SQL environments

Supporting the move towards Power BI, including dataset design and data models

Contributing to AI-enabled reporting, forecasting or insight initiatives

Documentation of SQL standards, processes and best practices

Acting as the escalation point for database-related issues

Experience, Knowledge & Skills:

Strong experience administering Microsoft SQL Server in production

Advanced T-SQL (performance tuning, complex queries, stored procedures)

Experience with SQL Server data warehousing concepts

Hands-on with SSIS, SSRS and SQL Server Analysis Services (SSAS/Cubes)

Backup, restore and disaster recovery experience

SQL security and permissions management

Ability to diagnose and resolve performance and blocking issues

Comfortable working independently as the SQL authority

Desirable:

Power BI (datasets, models, gateways, optimisation)

Exposure to AI-assisted reporting, forecasting or analytics

Azure SQL/Azure Data Services

Experience supporting high-transaction EPOS systems

Familiarity with DevOps pipelines for database deployment

Relevant Microsoft certifications (DBA/Data/BI)

Personal Characteristics:

Takes clear ownership of critical systems and sees issues through to resolution

Methodical and disciplined, particularly around change, security and data integrity

Calm and decisive when dealing with live incidents or performance issues

Pragmatic problem-solver with strong analytical thinking

Comfortable challenging poor practices and driving improvement

Able to communicate technical issues clearly to non-technical stakeholders

Detail-focused without losing sight of business impact

Self-motivated, with a strong sense of accountability and reliability

Curious and forward-looking, particularly around analytics, AI and reporting evolution

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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