Database Analysis Coordinator, Marketing Services

Database Analysis Coordinator, Marketing Services

Are you detailed oriented with effective communication skills?

Are you interested in ensuring effective marketing reach for our member agencies?

Position Summary:

Signature Travel Network is seeking a Database Analysis Coordinator to join our Marketing Services team. This role is ideal for a highly motivated, detail-oriented professional with a strong combination of excel skills, organizational excellence, and a passion for the travel industry. The successful candidate will play a key role in assisting members in converting from one database platform to another through effective communication, analytic skills, and collaboration with internal teams.

Key Responsibilities:

• Analyze current member database to find missed marketing opportunities
• Determine specific items needed to convert to a different CRM (database)
• Assists members with providing training resources
• Initial reach out to members with guides to set appropriate expectations for converting to a different CRM
• Verify member has actioned the needed database updates prior to converting
• Monitors pre and post marketing reach metrics on a master sheet
• After conversion, compare pre and post metrics to determine errors, share with supervisor

Qualifications Database Analysis Coordinator, Marketing Services

• Superior knowledge of Excel
• Excellent critical thinking and problem-solving skills
• Experience in CRMs
• Two Years of Travel Industry experience is preferred but not required
• Experience in Monday.com is preferred but not required
• Strategic, able to see the big picture while also implementing an action plan to reach the current goal
• Independent, proactive, and able to tackle a project from start to finish
• Highly organized with strong time management skills
• The ability to manage multiple tasks with high-level attention to detail and deadlines
• Strong interpersonal skills. Comfortable interacting with internal and external stakeholders
• Exemplary oral and written communication skills
• Eagerness to grow in the Travel Industry

Benefits of the Sales Support Associate, Database Analysis Coordinator:

• Paid Vacation, Sick Time, and Holidays
• Medical Insurance
• Flexible Spending Account
• 401(k) –fully vested matching contribution up to 6% of gross pay
• Cash Bonus Pool
• Flexible work schedule offering a combination of working in the office and from home
• Recognition Program: Coworker of the month/year
• IATAN travel agent membership
• Passport/TSA Pre-Check reimbursement
• Travel incentive reimbursement
• Professional development & training
• Tuition reimbursement

Position is remote, however, we are open to a hybrid role if located near the office.

About the company:

Signature Travel Network® is a member-owned travel cooperative, headquartered in El Segundo, California with a regional office in New York, New York. The network was established in 1956 and today includes more than 225 travel agencies with over five hundred retail locations in the United States, Australia, Brazil, Germany, Greece, Mexico, New Zealand, and the Caribbean. Signature members include more than 15,000 travel advisors worldwide that collectively generate more than $11 billion in annual travel sales. Signature works with the world's leading tour and cruise companies and as an industry leader, our vision includes forging partnerships with the most respected travel companies and delivering state-of-the-art technology, marketing, and training programs to impact both Signature members and partners. In 2024, 2023, 2022, 2019 and 2017, Signature earned the distinction of being one of the Best Places to Work by the LA Business Journal.

Job Type: Full-time, Non Exempt

Salary: $50,000-$55,000 (paid at an hourly rate of $24.04 - $26.44/hr)

Job Type: Full-time

Pay: $24.04 - $26.44 per hour

Expected hours: 80 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• 1. Which CRMs have you worked with in the past (e.g. ClientBase, Tres, Vacation CRM, Salesforce, proprietary, or others)? In What capacity?
• 2. Which Excel functions do you find most useful, and for what purpose?

Experience:

• Travel Industry: 2 years (Preferred)

Work Location: Remote