Debriefing Officer - PostEx

This Job is posted by Taraki on behalf of its client, PostEx. Candidates can apply here and also check out more jobs directly on our website.

JOB DETAILS

Key Responsibilities

• Monitor and confirm dispatch of all re-attempt parcels.
• Verify in-house sheets and prepare daily open-parcel reports.
• Report damaged parcels (with cross-verification from OPS).
• Handle fake delivery attempts and arrange same-day deliveries where required.
• Maintain and report replacement records (received, booked, forwarded, pending with reasons).
• Monitor POA quality.
• Track shipper-advised and Phase-II handover parcels.
• Prepare reconciliation and backend re-attempt reports (submit before 6 PM).
• Manage POD complaints and provide accurate PODs.
• Maintain rider performance records and report low performers.
• Supervise front and back desk staff and ensure SOP compliance.
• Attend OPS meetings and coordinate branch operations.
• Prepare daily performance reports (dispatch vs. delivery, returns, rider attendance, fake attempts, replacements, etc.).
• Ensure same-day booking of replacement numbers.
  
  
  

Key Skills Required

• Good knowledge of MS Excel Strong time management skills
• People management and team supervision skills
• Ability to lead the zone team in the absence of the Zonal Executive (Acting ZE)
• Strong communication skills Problem-solving and coordination ability