Debt Collection Officer

Preferred Nationality

• GCC Nationals only.

Key Responsibilities

• Contact customers via phone, email, and messaging platforms to follow up on overdue payments.
• Review customer accounts to identify outstanding balances and payment history.
• Negotiate repayment plans that align with company guidelines.
• Maintain accurate records of all communications and payment commitments.
• Escalate complex cases to the supervisor or legal team when necessary.
• Provide customers with information regarding billing, payment options, and account status.
• Achieve monthly collection targets and performance KPIs.
• Ensure compliance with company policies, financial regulations, and data privacy standards.
• Handle customer interactions professionally, maintaining a positive company image.

Qualifications & Skills

• Previous experience in collections, customer service, or a related field is preferred.

Work Environment

• Office-based or hybrid depending on company policy.
• May require working flexible hours to reach customers in different time windows.

Highlight

• Incentive for the total amount collected.

Must Have: -
- Strong negotiations skills
- Target oriented
- Capable of handling target pressure
- Able to work as per the given deadlines
- Problem solving skills
- Good written and verbal communication

Job Types: Full-time, Permanent, Fresher

Pay: AED3,000.00 - AED3,500.00 per month