Debt Collection Officer

Duties & Responsibilities:

• Manage a diverse portfolio of accounts for different Domestic and CBC clients and oversee the collection process.
• Collect outstanding debts from defaulters and achieve set collection targets.
• Contact debtors via phone, email, written correspondence and resolve outstanding debts.
• Skip trace the debtors to obtain active contact information’s etc and accordingly engage in discussion with the debtors to resolve the outstanding debt
• Conduct thorough investigations into delinquent accounts, including researching debtor financial status and identifying potential payment solutions.
• Plan course of action to recover the outstanding payments.
• Utilize effective negotiation techniques to secure payment commitments, settlement agreements, or payment extensions.
• Schedule field visits on cases where location details are available.
• Maintain detailed and accurate records of all collection activities, including payment arrangements, promises to pay, and correspondence with debtors. Ensure CRM is updated with all activities on the case
• Provide regular updates to Team Leaders/Manager account status and collection efforts.
• Provide client reports and feedback on cases to the operations team.
• Update client portals with proper and detailed feedback.
• Maintain and update sales reports with details of collection.
• Manage the portfolio effectively and ensure strict adherence to all process requirements as outlined by the Team Leader or Manager.
• Coordinate with accounts team in for issuing Alwadi invoices on collected payments.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)