Debt Collection Officer

Debt Recovery Officer / Collection Agent

Location: Lahore & Islamabad only, Pakistan

Employment Type: Full-Time

Salary: Based on Experience + Performance Incentives

About the Company

FISO Connect (Pvt.) Ltd. is a part of First Solution Management Services (FSMS), a leading financial services and debt recovery organization headquartered in the United Arab Emirates.

FISO Connect serves as the Pakistan-based operational arm of FSMS, extending the group’s expertise in receivables management, debt collection, and financial recovery solutions for banks, financial institutions, and corporate clients. Through this partnership, FISO Connect brings international standards, proven processes, and industry best practices to the local market in Pakistan.

Backed by FSMS’s strong regional presence and reputation for excellence in the UAE, FISO Connect is committed to delivering professional, compliant, and results-driven recovery services. The company operates with a strong focus on ethical collection practices, regulatory compliance, and performance excellence.

We foster a performance-driven culture that emphasizes career development, continuous learning, and employee recognition, empowering our teams to grow within a structured and high-performing environment.

About the Role

We are seeking motivated and results-driven Debt Recovery Officers to join our growing team in Lahore / Islamabad. The ideal candidate will be responsible for managing overdue accounts, negotiating repayment solutions, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with company policies and local regulations.

This role is ideal for individuals who are target-oriented, confident communicators, and capable of working in a fast-paced, performance-driven environment.

Key Responsibilities

• Proactively contact customers via phone, email, and written communication to recover outstanding payments
• Review and analyze customer accounts to identify overdue balances
• Negotiate structured repayment plans and settlement agreements within company policies
• Monitor payment commitments and follow up to ensure timely settlement
• Maintain accurate documentation of all collection activities in the system
• Escalate complex cases when necessary
• Ensure compliance with applicable laws, company policies, and ethical collection standards
• Deliver professional and respectful customer service at all times

Candidate Requirements

• Bachelor’s Degree (required)
• Proven experience in debt collection, telesales, banking, or financial services is preferred
• Strong negotiation and persuasion skills
• Target-driven mindset with ability to handle performance pressure
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to meet deadlines and manage time effectively
• Professional attitude with high integrity

What We Offer

• Competitive salary package with performance incentives
• Career growth opportunities within a reputable financial services organization
• Professional training and development
• Supportive and structured work environment
• Opportunity to work with leading financial institutions and corporate clients

Work Location: In person