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Default Claims Quality Assurance Specialist

The Default Claims Quality Assurance Specialist is responsible for monitoring and completing all activities related to the quality assurance review of claim filing in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for managing claims timelines and workflow processes on accounts in which a claim must be filed. Accounts should be managed in accordance with established work rules, goals, and objectives to improve timeline and performance. The Default Claims Quality Assurance Specialist is expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Responsibilities:

Responsible for servicing mortgage accounts to ensure the claim is processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
Manages assigned loans in the claims queue to ensure all required milestone(s) are met.
Maintains claims pipeline.
Reviews and approves claims documents as needed.
Performs required research on high risk/escalated files, providing a detailed account.
Follows departmental and business policies with strict adherence.
Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
Performs related duties as assigned by manager.
Stays current with pending regulatory and state law changes that could impact Claim processes.

Qualifications

Required:

2+ Years of Claim Experience
2+ Years FHA Claims Experience
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Bachelor’s degree or equivalent work experience

Desired:

Minimum 3+ Years Mortgage Servicing Experience
GSE and Government Experience
BKFS and LoanSphere Experience

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

Ability to communicate effectively through speech and hearing, both in-person and over the phone.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

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