Delivery Account Manager

JD: Delivery Account Manager, Clarion Technologies

About Clarion Technologies

Clarion Technologies is an IT services company, providing customized software solutions to small & medium businesses across the globe in a wide spectrum of industries, to transform and manage their business by harnessing the power of technology. We are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of technology. With 25+ years of expertise in Digital Transformation, we help our customers to significantly improve their business performance.

With the use of cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable and Secure software solutions. We are certified as CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch. With head office in Pune, India, we have 2 state of the art delivery centres in Pune and Ahmedabad. ClarionTech Inc is the US arm of Clarion Technologies. We have proudly partnered with leading Saudi firms for over 20 years – delivering high-impact technology solutions aligned with local priorities and regulatory frameworks.

Being a Clarionite

In a world where technology never stands still, we understand that, Honesty, Integrity and Fairness; Customer comes first – Surpass customer expectations consistently; Pursuit of Excellence – Constantly improving ourselves, our team, our services and our products to become the best; and Collaboration, Team spirit and Sharing, lives in what we do as Clarionites as we strive to be the catalyst that makes the world work better. Being a Clarionite means you’ll be able to learn and develop yourself and your career.

Join us , not only to do something better, but also to attempt things you never thought possible. Are you ready to be a proud Clarionite?

Role: We are seeking a Delivery Account Manager to lead delivery execution and strategic account management for our Saudi accounts. This is a hybrid role combining technology delivery, delivery management, and account management. The ideal candidate is equally comfortable leading high-performing delivery teams, nurturing / expanding relationships and engaging CxO-level stakeholders to ensure our solutions deliver measurable business value. If you are passionate about building Win-Win relationships and helping customers become successful through digital transformation, this is the role for you!

What You'll Be Doing (i.e., Job Responsibilities)

Technology & Delivery Management:

• End-to-end delivery ownership of multiple IT services engagements across application development, cloud, digital transformation, or managed services.
• Define delivery roadmaps, set milestones, and ensure projects are completed on time, within scope, and within budget.
• Implement delivery governance frameworks, ensuring adherence to SLAs, KPIs, and quality standards.
• Act as the escalation point for client delivery issues and drive quick resolution to maintain satisfaction.
• Work closely with cross-functional teams including Sales, Technology, Talent Acquisition, and Resource Management to ensure resource availability and utilization.
• Ensure continuous improvement through regular process reviews, retrospectives, and adoption of best practices in delivery management.
• Monitor account profitability, manage budgets, and control costs while delivering high value to clients.
• Coach, mentor, and develop delivery teams to enhance technical capabilities, leadership skills, and overall performance.

Account Management:

• Build and nurture long-term relationships with C-level executives and key stakeholders across strategic accounts.
• Regularly engage with customers to understand their evolving needs, expectations, and satisfaction levels.
• Identify cross-sell and upsell opportunities within existing accounts, ensuring continuous business expansion.
• Develop actionable strategies to increase revenue by aligning customer objectives with our service offerings.
• Design and implement comprehensive account strategies for each strategic customer, ensuring alignment with organizational goals.
• Establish and monitor key performance indicators (KPIs) for account success, focusing on retention, satisfaction, and growth metrics.
• Continuously track account health, utilizing tools like NPS, customer satisfaction scores, and churn analytics.
• Provide monthly and quarterly performance reports, highlighting achievements, risks, and actionable recommendations.
• Advocate for customer needs in internal strategy discussions, ensuring services evolve to meet market demands.

What We Look For In You (i.e., Job Requirements)

• 15+ years of experience in IT Delivery Management, including at least 3 years in managerial role.
• Strong experience working in Saudi / Middle East markets.
• Strong track record in account management, stakeholder management, and customer relationships ((especially with VP/CXO level stakeholders)
• Strategic thinker with hands-on problem-solving skills and the ability to manage multiple projects in parallel.
• Excellent communication & presentation skills with a data-driven approach to decision-making.
• Expertise in influencing decisions to achieve the best outcome
• Strong strategic thinking and commercial acumen—can spot opportunities and influence decision-making.
• Experience in building, mentoring, and leading technology teams.
• Ability to work in a fast-paced, high-performance environment with minimal supervision.
• Passionate about driving innovation, adopting new technologies, and setting new industry standards
• Excellent at cross-functional collaboration
• Flexible, Open to new ideas & willing to adapt.

Job Location: Anywhere in Saudi

Clarion – An Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace. We celebrate diversity and provide an environment free from discrimination and harassment. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Join us in building a team that reflects the diversity of the world we live in.