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Delivery Analyst

Conway, United States

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

JOB ROLE SUMMARY

DUTIES AND RESPONSIBILITIES

Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders
Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends
Setup and build processing flows, including ad hoc, new build and more complex flows
Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion. Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well.
Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process.
INDEPENDENT CONTRIBUTOR: Fully functional and self-directed. Provides formal mentorship. High complexity assignments- owner. Moderate complexity assignments - owner (1 or >). Low complexity assignments - provide oversight/review. Regularly leads self and established as specialist. Sees the whole picture and adjusts work accordingly.
PRODUCT KNOWLEDGE AND UNDERSTANDING: Advanced, proven knowledge of delivery analysis.

Required Experience:

Personal Computer experience
Microsoft Office applications experience
Strong ability to communicate with clients and internal stakeholders – providing status
Attention to detail, important to monitor and audit solution processing services
Completed 4-year degree in related field of study (computer or technical field)
Strong Communication Skills
Problem Solving Skills
Intermediate Warehouse Skills
Intermediate SQL Skills
Intermediate Unix Skills
Understanding of relational database design

Nice-to-have knowledge that would set you apart for the Senior Delivery Analyst Job Role (internal candidates):

Basic to Advanced ASC Skills
Basic to Advanced MDE Skills
Basic to Advanced UDL Skills
Intermediate Fuse Skills
Intermediate MDM Skills
Basic Output Skill
Encryption/Decryption (PGP/GPG, SDMS, GIS)
Knowledge of auditing /monitoring techniques and tools
Privacy
Perl
Shell Scripting
Outside List Manager
UltraEdit
File Medic
USPS Address Standards
Insurance Industry regulations
Financial Services Industry regulations

Any reference to years of experience should be disregarded in the UK

Primary Location City/State:

Conway, Arkansas

Additional Locations (if applicable):

Homebased - Conway

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice

here

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact

recruit@acxiom.com

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