Delivery Associate Acquisition & Onboarding Specialist

Role Objectives:

To support the end-to-end acquisition and onboarding of frontline Delivery Associates (couriers) with a strong focus on last-mile, high-volume, blue-collar hiring. This role is execution-driven, ensuring Breadfast consistently builds a reliable DA workforce to meet daily operational demand.

Roles & Responsibilities:

• Mass Hiring Execution:
• Conduct large-scale sourcing and recruitment campaigns to attract frontline Delivery Associates.
• Execute sourcing activities across job boards, referrals, field campaigns, and open days.
• Screen candidates for suitability, cultural alignment, and operational readiness.
• Maintain a fast-moving pipeline to ensure continuous DA availability across regions.

• Onboarding Operations:
• Deliver standardized onboarding sessions for new Delivery Associates.
• Ensure all new hires complete documentation, training, and equipment issuance.
• Coordinate with Operations to ensure smooth handover of new DAs into active shifts.
• Track show-up rates, attendance, and early performance during the onboarding period.

• Field & Workforce Support:

• Support the Senior Specialist and Lead in executing district-level hiring plans.
• Provide real-time reporting on hiring progress, attendance at drives, and bottlenecks.
• Assist with organizing and running large-scale recruitment days and field drives.
• Process Adherence & Improvement:

• Follow established recruitment and onboarding SOPs to ensure consistency.
• Highlight issues or bottlenecks in field hiring and propose practical solutions.
• Support the rollout of new recruitment tools or process changes.

Required Education, Knowledge, and Skills:

• Bachelor’s degree in Operations, Human Resources, Business, or equivalent experience.
• 1–3 years of experience in high-volume, blue-collar recruitment (preferably last-mile delivery, logistics, or stores).
• Hands-on experience conducting mass hiring campaigns, job fairs, and field sourcing.
• Strong organizational and coordination skills to manage multiple hiring drives.
• Effective communication and candidate engagement skills.
• Basic knowledge of recruitment tools (ATS) and onboarding processes.
• High resilience and adaptability to fast-paced operational environments.