Delivery Assurance Lead, Technical Operations & Network Protection | Remote

This role is 100% remote and requires 50%–75% travel within the USA, based on assessment and project demands.

The Delivery Assurance Lead, Technical Operations & Network Protection is a key member of the Ellucian Managed Services Delivery Excellence team, responsible for driving consistent, best-in-class technology operations across enterprise systems and infrastructure at Ellucian Managed Services client sites. This role is focused on establishing and evolving a delivery excellence practice that ensures high-quality technology operations, best practice aligned networks and infrastructure, continuous improvement, and strategic alignment with client goals. The ideal candidate will bring a strong technical background, a strategic mindset, and a passion for elevating delivery standards through assessment, collaboration, and innovation.

Where you will make an impact

• Work with the Director of Strategy, Innovation and Delivery Excellence to lead the development and implementation of a Delivery Excellence framework, establishing consistent standards and practices related to the enterprise technical infrastructure, security posture, network, and operations.

• Conduct current state assessments to identify operational, security, network and infrastructure gaps, inefficiencies, and opportunities for improvement

• As required, provide direct support and remediation of operational, technical, security, and network issues to improve client outcomes and align practices, policies, and procedures to a set of standard operating procedures.

• Define and promote best-in-class information security, network, infrastructure and operational practices, ensuring alignment with organizational goals and industry benchmarks.

• Visit customer sites to drive adoption through temporary team augmentation in support of site achievement toward new delivery assurance practices.

• Drive a culture of continuous improvement by leveraging performance data, client feedback, and lessons learned to refine delivery methodologies.

• Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites.

• Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives.

• Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making.

• Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution.

What will you bring

• 5+ years of operational technology delivery with a focus on standards adoption, particularly within Higher Education.

• Deep knowledge and experience with information, cyber and other network security best practices, protocols, policies and procedures.

• Working experience with network and/or systems administration within higher education.

• Demonstrated success with SQL query languages and other data related reporting tools.

• Excellent communication and interpersonal skills.

• Experience with Ellucian Banner, Colleague, or other higher education ERP systems.

• Strong analytical, communication, and stakeholder management skills.

• Ability to thrive in a dynamic, fast-paced environment with competing priorities.