Delivery Experience Management and Operations Expert

Job Description

1. Build a rider reporting link (such as merchant address errors, etc.) to help the platform optimize the rider experience and ultimately improve the consumer experience.

2. Monitor abnormal scenarios (such as slow food delivery by merchants), coordinate with relevant parties (such as scheduling), and adjust operational strategies.

3. Improve the usability of the App.

4. Identify problems, analyze data, propose solutions, and promote implementation.

5. Handling capacity building, rider training, and communication, etc.

Job Requirements

1. Strong comprehensive ability, sense of responsibility, down-to-earth, able to patiently study rules, handle problems, and think about optimization strategies.

2. Clear logic, sensitive to data, good data insight, and analytical processing capabilities; SQL skills are preferred.

3. English as a working language

4. More than three years of relevant experience, with experience in governance work, is preferred.