Delivery Lead

Delivery & Operations

Oversee daily delivery operations across outsourcing engagements.
Monitor engineer allocation, utilization, onboarding, and performance.
Ensure delivery quality, adherence to SLAs, and timely execution of client requirements.
Maintain delivery governance through weekly reports, dashboards, and risk logs.
Coordinate with HR, Talent Acquisition, and Commercial for staffing and contractual processes.

Recruitment & Interview Management

Lead and conduct technical interviews for outsourcing positions.
Coordinate closely with Talent Acquisition to screen candidates based on client requirements.
Validate candidate skills, cultural fit, and alignment with project expectations.
Ensure a consistent and structured interview process that reflects Advansys-ESC delivery standards.
Support building and maintaining a strong talent pipeline for ongoing and future engagements

Client Management

Act as an operational contact point for clients within outsourcing engagements.
Join or lead (as delegated) client meetings, follow-up sessions, and delivery reviews.
Address client concerns and escalations professionally and promptly.
Ensure continuous alignment between client expectations and engineering team output.
Identify growth opportunities within accounts and support expansion efforts.

Team Leadership & People Management

Conduct regular check-ins, performance follow-ups, and coaching sessions with engineers.
Support engineers with onboarding, development plans, and training recommendations.
Promote strong team morale, engagement, and retention within outsourced teams.
Address performance issues, attendance concerns, and operational challenges effectively.

Process & Quality Governance

Implement delivery processes and governance frameworks.
Ensure compliance with organizational policies, client agreements, and operational standards.
Identify bottlenecks and recommend continuous improvement measures across the outsourcing unit.

Skills & Qualifications: Technical & Delivery Skills

Strong understanding of SDLC, delivery governance, and outsourcing delivery models.
Capability to assess technical profiles across Backend, Frontend, Mobile, QA, DevOps, and other roles.
Experience in managing resource-based delivery engagements or managed services. Leadership & Management
Strong leadership skills with experience managing distributed engineering teams.
Excellent problem-solving, decision-making, and organizational abilities.
Ability to coach, motivate, and support engineers at different seniority levels.

Client & Communication Skills

Excellent communication and stakeholder management skills.
Ability to handle escalations diplomatically and .maintain client trust
Requirements

Experience in managing client relationships in an IT services or outsourcing context
5–8 years of experience in software delivery, outsourcing, or technical team leadership.
Prior experience conducting interviews and evaluating technical talent is essential.
Experience in IT services, consulting, or software engineering environments preferred.
Fluency in English (written and verbal).