Delivery Manager

We are seeking an experienced and results-driven Delivery Manager with 5+ years of proven success leading complex digital and IT programs in an agile environment. Strong background in end-to-end delivery management, vendor coordination, and stakeholder alignment, with exposure to modern customer engagement technologies.

Key Responsibilities:

• Lead the end-to-end delivery of complex IT and digital programs, ensuring projects are delivered on-time, within scope, and within budget.
• Implement and adapt Agile or hybrid delivery frameworks , including sprint/release planning, backlog management, and cross-functional coordination.
• Maintain governance, risk management , and quality standards throughout the delivery lifecycle.
• Collaborate with vendors and system integrators , driving accountability and ensuring delivery excellence across external partners.
• Act as a key point of contact for stakeholder engagement and reporting , ensuring transparent communication and alignment with business goals.
• Oversee initiatives involving contact centre solutions, chatbots, CRM, loyalty systems, and omnichannel engagement platforms .
• Facilitate alignment between technology, business, and customer experience teams to optimize program outcomes.
• Apply domain knowledge to support delivery of airline-specific systems and integrations, particularly in areas such as Amadeus, PSS, NDC/Offer-Order solutions .

Required Skills & Experience:

• 5+ years of experience in delivery management of digital or IT programs.
• Demonstrated success in delivering complex programs using Agile or hybrid methodologies .
• Strong knowledge of project governance , budgeting, and quality assurance.
• Experience working with third-party vendors and system integrators .
• Familiarity with customer engagement platforms such as chatbots, CRM, loyalty, self-service , and contact centre technologies .
• Exceptional stakeholder management and leadership skills ; able to influence and align cross-functional teams.
• Airline industry experience is a strong plus . Knowledge of Amadeus, PSS , or NDC/Offer-Order systems is highly desirable .