Delivery Manager

The Team You Will Join

You will join MetLife’s Technology organization, working at the intersection of business and technology to enable large-scale delivery across multiple teams and initiatives. The team is responsible for driving predictable execution, improving flow of value, and ensuring alignment across business and technology stakeholders delivering critical digital and transformation programs. This role plays a key part in strengthening enterprise delivery capabilities and supporting MetLife’s Agile and digital transformation journey.

The Opportunity

The Delivery Manager is responsible for leading and coordinating large, complex delivery initiatives across multiple Agile teams, ensuring effective planning, execution, and delivery of business value. This role is essential to enabling end-to-end delivery, managing dependencies, risks, and releases, and ensuring alignment between strategy, priorities, and execution.

This is an exciting opportunity to work closely with senior business and technology leaders, influence delivery outcomes at scale, and help mature Agile, DevOps, and delivery governance practices across the organization. The role has a direct impact on delivery predictability, execution discipline, and value realization.

Success in This Role Requires

Strong delivery leadership, excellent stakeholder management, and the ability to operate effectively in complex, fast-paced environments. You will collaborate closely with Product Management, Business Owners, System Architects, Engineering leaders, Scrum Leaders, and Product Owners in an environment where transparency, accountability, and continuous improvement are core to success.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

Lead

• Lead and coordinate delivery across multiple Agile teams within a delivery train or value stream
• Facilitate key delivery ceremonies and execution cadences, including planning, synchronization, and reviews

Coordinate

• Coordinate cross-team dependencies, risks, and release readiness across the delivery landscape
• Facilitate system-level demos, delivery syncs, and continuous improvement workshops

Manage

• Manage delivery-level risks, issues, and impediments, ensuring timely escalation and resolution
• Ensure alignment between business priorities, roadmaps, backlogs, and delivery execution

Optimize

• Optimize flow of work and value delivery using delivery metrics, Kanban, and DevOps practices
• Identify bottlenecks, delays, and systemic delivery challenges and drive corrective actions

Coach

• Coach teams and leaders on Agile and Lean delivery practices, fostering a culture of ownership and accountability
• Support Scrum Leaders, Product Owners, and delivery teams in improving ways of working

Improve

• Drive continuous improvement through retrospectives, Inspect & Adapt sessions, and data-driven insights
• Support the adoption and maturity of Continuous Delivery and DevOps pipelines

What You Need to Succeed (Required Qualifications)

• Bachelor’s degree in computer science, or a related discipline (or equivalent experience)
• 12+ years of professional experience, with strong experience in delivery management or Agile delivery environments
• Hands-on experience working within scaled Agile or complex delivery models
• Proven experience facilitating large-scale planning and coordinating delivery across multiple teams

Required / Preferred Certifications

• SAFe Scrum Master or equivalent
• SAFe Release Train Engineer (RTE) certification (preferred)
• SAFe Program Consultant (SPC), SAFe DevOps Practitioner (SDP), or equivalent Agile certifications are a plus

Tools, Frameworks & Ways of Working

• Agile and Lean delivery frameworks (including SAFe)
• Kanban and flow-based delivery metrics
• DevOps and Continuous Delivery pipelines
• Enterprise Agile planning and delivery tools

Additional Skills

• Experience delivering in large, complex enterprise environments
• Strong facilitation, communication, and senior stakeholder engagement skills
• Ability to manage ambiguity, analyze patterns, and drive execution-focused solutions
• Experience working with distributed and offshore teams

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!