FIND_THE_RIGHTJOB.
Delivery Manager I
Hyderabad, Pakistan
Role description
Role Proficiency:
Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.
Outcomes:
- Drives adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to UST customers
- Provide thought leadership to create a culture of innovation within the teams and develops innovative solutions to problems without precedent that improve business performance and contributes to organization goals
- Manages the P&L of a portfolio with TCV of $3-5 mil
- Support the portfolio (under direct span) growth objective of 10-15% YoY
- Implement plans for a programme of digital transformation focusing on service improvements and value-adds; proposing innovative ideas to the customer beyond standard delivery
- Build/Manage a span of control of 60 – 100 associates; providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
- Improve and optimize the overall delivery process within budget
- Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
- Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery; ensuring customer expectations are met
- Conduct periodic reviews; tracking delivery milestones and processes. Make decisions and recommends approach based on the results from the reviews
- Ensure effective participation in SteerCo meetings
Measures of Outcomes:
- Revenue (Targets vs. Actuals)
- Profitability (Targets vs. Actuals)
- Digital Services Mix (Targets vs. Actuals)
- Services Penetration Mix (Targets vs. Actuals)
- Transformational Value Delivered to Client (as defined)
- Customer Satisfaction
- People Satisfaction
Outputs Expected:
Domain / Industry Knowledge:
- Forecast the overall business requirements and market trends
- Have meaningful conversations with key client stakeholders
interpret the data and enhance the quality of the proposed solution
- Make useful recommendations based on existing gaps and recommend specific UST services / solutions
- Manage domain related project management issues in multiple projects
- Validate roadmap for customer strategy
- Review to contextualize the solution to the industry
Technology Concepts:
- Recommend appropriate framework
approach
and solutions to meet the functional and non-functional requirements
- Identify technologies and products relevant to UST in the short term (1 to 2 years)
- Guide solution response team
- Guide team
evaluate work products
and connect to technology officers in customer organization
- Identify and leverage the most appropriate tools
Profitability Management:
- Create profitability sheet based on resource plan
- Enable outcome-based pricing
- Present analysis to senior management
- Create cost benefit model using ROI
IRR and other management concepts
- Track and monitor profitability of projects on an ongoing basis
- Change pyramid
rate changes and other onshore / offshore changes
- Improve project margins
utilization and reduce buffers to control project expenses
Pricing & Licensing Models:
- Create an integrated pricing model
- Guide team members to apply pricing techniques
- Interact with relevant stakeholders during deal process
- Compare
contrast and choose suitable commercial models among those practiced in the industry
- Optimize key levers of the business model to make the commercial proposal competitive
Account Management Processes and Tools:
- Prepare internal reports
- Manage at least 1 account ($3-5 mil) independently including responsibility for top line and bottom-line targets; manage customer relations
- Work independently with account teams in mining account(s)
- Provide support to the specialist to create an account plan aligned to customer needs
UST approaches and strategies
Project Management:
- Plan and manage large and complex projects as defined within UST
- Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
- Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
- Monitor complex integration / interdependence across work streams within the span of the project
- Implement best practices with measurable business value adds
- Set quality goals and processes
- Influences project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.
Team Management:
- Effectively manage the managers
- Resolves team conflicts with a proven ability to implement and communicate difficult decisions
- Maintains positive business relationships among internal stakeholders
- Demonstrates approachability and transparency in working with the team
Stakeholder Management:
- Manages escalations from customers by providing frequent updates to both UST and customer leadership on resolution progress
- Plans and supports vendor/partner management activities– vendor/partner assurance
procurement
invoice approvals
- Ensures invoicing on time and collection of payments from customers
Estimation and Resource Planning:
- Consolidate estimates at a solution level
evaluate risks and validate estimates from a technical standpoint
with assumptions
scope and boundaries defined
- Review
validate and negotiate estimates across service lines
- Conduct resource planning (pyramid
people development) at a project level based on project requirements
- Conduct impact analysis for changes and analyse corresponding impact to overall estimates
resource loading
- Review project scope and schedule in project plan
Knowledge Management (KM):
- Ensure that the KM plan / platform exists for all new joiners to the engagement
- Harness project level learning's across the engagement
- Promote continuous knowledge management
- Define and improve Knowledge Management Effectiveness for the engagement
Requirements Management:
- Identify deviations in requirements gathering process with the customer
- Leverage UST capabilities
experience to identify solution accelerators
and value adds to the customer
- Assess the quality
content and coverage of the requirements gathered
Solution Structuring:
- Customize UST service offerings for customer needs
- Provide thought leadership based on the pattern to come up with additional service offerings
- Carve out complex solutions / POCs for a customer based on their needs
- Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings
cost benefits
- Build strategies
standards and guidelines for existing services
Benefits Management:
- Identify
track and report SMART benefits for a program
- Identify impact of the program to various stakeholders
- Identify impact of program environment changes to the benefits
- Measure and report outcomes on a defined frequency
- Devise an action plan if there is a risk of not realizing desired benefits
- Steer the program towards the desired vision
with sustained and timely realization of benefits
undefined:
- Steer the program towards the desired vision
with sustained and timely realization of benefits
Skill Examples:
- Account strategy planning
- Identify project risks and define action plans to mitigate
- Define a project plan by breaking it down into individual project tasks
- Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
- Delegate tasks and manage team member contributions appropriately
- Manage external contracted resources to achieve project objectives
- Optimise project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities
Knowledge Examples:
- Project methodology including approaches to define project steps and tools to set up action plans
- Technologies to be implemented within the project
- Company business strategy and business processes
- Development and compliance to financial plans and budgets
- IPR principles and regulation
- Structured project management methodologies (e.g. agile techniques DevOps)
Additional Comments:• 8+ years of experience as a Scrum Master within software development teams, fostering Agile best practices and team collaboration • Proven experience managing multiple squad teams in large software development projects in technology industry • Strong ability to coach teams on Scrum, Kanban, Agile methodologies, ensuring alignment with agile principles • Required Certified Scrum Master (CSM) • Preferred Certified Scrum Professional (CSP) or PMI Agile Certified Professional (ACP) • Excellent verbal and written communication skills, with expertise in consensus building, stakeholder negotiation, and conflict resolution • Lead Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring continuous improvement • Track and report key Agile metrics (velocity, burndown charts, cycle time) to help teams optimize performance • Identify and remove obstacles that impact team progress, ensuring smooth delivery • Work closely with Product Owners, Engineering, and Business Teams to align project goals and priorities • Proficiency in JIRA, Confluence, MS Project, and MS Office Suite for Agile tracking, documentation, and reporting • Ability to anticipate risks, develop mitigation strategies, and manage change effectively in a fast-paced enterprise environment
Skills
Scrum Master,Project Management,Quality Engineering
About UST
Similar jobs
spmo consultant
Randstad Sourceright
Hyderabad, Pakistan
3 days ago
Project Engineer- Construction & Mechanical Projects - Jamshoro
Hcm International
Hyderabad, Pakistan
3 days ago
Product Delivery Manager
Arup
Hyderabad, Pakistan
3 days ago
Mechanical Project Supervisor (Tharparkar)
Hcm International
Hyderabad, Pakistan
3 days ago
Electrical Project Supervisor (Tharparkar)
Hcm International
Hyderabad, Pakistan
3 days ago
Civil Project Supervisor (Tharparkar)
Hcm International
Hyderabad, Pakistan
3 days ago
Associate, Diligence Services
Oaktree Capital Management
Hyderabad, Pakistan
3 days ago
© 2025 Qureos. All rights reserved.