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Delivery & Operation Senior Director
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Job Description
Job Requirements
- Manage & lead day-to-day functions and activities across the department, including people management and operational subjects.
- Manage & Assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.
- Manages & Drives innovation and efficiencies of business opportunities, applying process improvements and/or new systems.
- Manage & Assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.
- Manage & acts as the day-to-day operations client contact in order to resolve systems issues and to provide feedbacks to clients on quality and workload issues.
- Manage & generate reports on performance measurement and KPIs in order to facilitate business decisions.
- Manage & Responsible for compliance with organizational policies and local regulations.
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Manage & Responsible for keeping the business continuity plan (BCP) updated and executing it as needed.
Job Requirements
- Bachelor’s degree in business administration, Management, or any similar Field
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15 Years of Experience in Operations, Delivery, or Project Management.
- Strong Leadership
- Communication
- Analytical Thinking
- Negotiations
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