Delivery and Operation Senior Director

Job Description

Manage & lead day-to-day functions and activities across the department, including people management and operational subjects.
Manage & Assists in the overall business unit performance driving SLAs, adherence to business unit metrics and so on.
Manages & Drives innovation and efficiencies of business opportunities, applying process improvements and/or new systems.
Manage & Assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.
Manage & acts as the day-to-day operations client contact in order to resolve systems issues and to provide feedbacks to clients on quality and workload issues.
Manage & generate reports on performance measurement and KPIs in order to facilitate business decisions.
Manage & Responsible for compliance with organizational policies and local regulations.
Manage & Responsible for keeping the business continuity plan (BCP) updated and executing it as needed.

Qualifications

Job Requirements