Delivery & Operations Department Assistant - HR Services

Our client is a leader global company in human resources services.

For their growing organization in Turkey we are looking for an

Department Assistant for Delivery & Operations divison

Our ideal candidate is expected to have following qualifications:

• Bachelor’s Degree or higher degree
• 1-2 years years of experience in a similar role
• Advanced level of English is a MUST, both written and verbal
• Previous experience of delivery and operations in human resources sector is nice to have,
• Previous experience in managing and coordinating HR operations, recruitment, talent management or training activities
• Entrepreneurial spirit & mindset
• Resilient
• Strong multi-tasking, hands on capability,
• Exceptional people management skills
• Empathetic,
• Strong process management skills
• Proven quantitative ability
• Excellent communication skills both written and verbal in Turkish and English
• Organized, efficient and detail oriented
• Adaptable in working independently or on team as required
• Commitment to high professional ethical standards and a diverse workplace
• Strong comfort level in working both strategically and tactically to achieve necessary results
• Highly collaborative
• Initiative & Innovative

Our successful candidate will directly report to Operations Manager being responsible from:

• Supporting all the operational duties of the HR services delivered to external stakeholders
• Managing the necessary daily phone/email traffic with candidates and clients,
• Regularly researching relevant job opportunities and employers in the market and directing candidates to them proactively
• Reaching out to potential clients on a project basis and establishing connections with HR teams
• Weekly follow up of controlling and billing requiries of supplier invoices
• Preparation of daily and weekly reports on activities, operations and costs
• Supporting the translation and localization of training and development materials
• Planning and coordinating training events
• Ensure all services and programs are delivered at the highest quality standards
• Consistently analyze and identify candidate and customer delivery needs and drive professional development to ensure delivery capabilities can meet needs effectively and profitably
• Resolve any questions or issues, communicating with sales/accounting and global teams
• Work closely with the Operations Manager to meet all delivery KPIs by monitoring and managing delivery and program costs
• Ensure that all the team members are entering all candidate activity/ information/landing data into the system accurately, with appropriate detail and on a timely basis
• Interface between client, candidate/coachee and consultant/coach