Delivery Operations Senior Analyst

Skill required: Global Mobility - Global Mobility
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English(Domestic) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for back-office activities for international assignments and permanent transfer moves, such as system maintenance and documentation management. Minimum 5 years of overall work experience with at least 2 years in HR preferably a global mobility role, preferably within a multinational corporation. Proven experience of working in a high-pressure, fast-paced environment, working effectively across different time zones Responsible for administrative support activities to ensure timely, accurate and smooth end to end assignment management for employees being sent on an international assignment or transferred internationally under local terms. Support workforce expansion in different countries and regions. Involves understanding overseas work and requires ability to establish operations in new locations.
What are we looking for? Education / Qualifications / Certifications Required •University Degree •Strong English language (written and oral) •Experience using Equus Platform •Experience in expatriate tax matters, including but not limited to tax equalization, concept of gross vs net pay, recognizing tax impact of scenarios •Ability to work in a highly dynamic and matrixed organization, navigating complexity to deliver seamlessly •Identifies opportunities to improve administration processes and reports them to Global Mobility Services Team Lead for implementation. Supports in the testing and implementation process •Provides guidance, training and feedback for onboarding new joiners and development •HR service delivery: Able to manage own deliverables, ensure timely completion of caseload; Able to train new joiners and less experienced team members •Strong attention to detail and accuracy with data management •Strong organizational and documentation skills •Priority setting skills •Solid planning and organizational skills •Problem solving mindset •Continuous improvement mindset •Customer Service Mindset •Stakeholder management skills •Communication skills •Computer proficiency - Proficient in using MS Office Suite, and other relevant software for data management and reporting •Adaptability - should be flexible and adaptable to changing circumstances in a dynamic global environment •Ability to work in a global capacity / virtual working to ensure seamless delivery and execution across time zones •Escalates system or other types of issues, as required with the Global Mobility Services Partners and/or the Global Mobility Services Team Lead, in a timely manner to ensure swift resolution •Monitors/Reviews planned assignment end dates ensuring timely extension/end of assignments as applicable •Supports with compliance activities (e.g. Tax, visa extension, etc.) and checks as per defined processes
Roles and Responsibilities: •Reviews correctness and completeness of data received from Global Mobility Services Partners; reviews compliance with the GM framework and follows up for missing data as required to ensure international move processes are completed timely. This requires coordination, follow up and accuracy •Sets up and/or updates/maintains international assignee/permanent transfer records/data timely and accurately into the company operating systems (HR and Global Mobility system) as per corporate guidelines •Prepares and updates international assignee statements and Cost Estimate aligned with the Global Mobility policies and local specific requirements for start of assignments, changes during assignment, annual processes and assists the Global Mobility Services Partners with required package updates where required. Ensures statements and cost estimate are correct before sending them out •Documentation Management - Generates assignment documentation (Assignment Letter, End of Assignment Letter and Extension of Assignment Letter) and other required internal documents) as per company requirements and supports international move execution by ensuring that documentation is produced in line with process guidelines and procedures •Maintains accurate records of employee assignments, relevant assignment documentation, and other compliance documents (work permits, other mandatory documents) in the electronic files of the employees as per requirements •Possesses knowledge of the Global Mobility policies (including Tax policy), a thorough understanding of assignment package elements and of HR and GM systems as well as of the global mobilities task level descriptions. This is intended to ensure Compliance with Global Mobility Framework/ Policy/ Task Level Descriptions/ Manuals/ Guidelines/ Legal requirements •Provides support throughout the end-to-end international move as instructed by the Global Mobility Services Partners and closely cooperates with the latter to ensure required documentation and guidelines available on Knowledge Management System are aligned with the most up to date instructions. Assists the Global Mobility Services Partners and/or the Global Mobility Services Team Lead in reviewing complex situations requiring a detailed explanation of policy, administration processes or Global Mobility procedures •Manages and organizes caseload independently •Handles stakeholder notifications (e.g. Payroll) regarding international moves, changes on assignment, extension/ end of assignments/ lease/ visa

Any Graduation