Delivery Operations Team Lead

Skill required: Supply Chain - Supply Chain Execution
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Sr. Analyst / Analyst – Trading Operations acts as a central operational hub between stores, distribution centers (DCs), and trading teams. The role is responsible for managing inbound trading-related queries from stores and DCs, resolving stock-on-hold issues, and supporting smooth execution of trading decisions to protect availability, sales, and customer experience in a fast-paced clothing retail environment. Supply Chain involves managing the flow of goods and services from suppliers to customers. This role includes planning and coordinating production, transportation, and inventory management. It also involves ensuring timely delivery, cost efficiency, and quality control. The goal is to optimize the entire supply chain process to meet customer demands and improve organizational efficiency. The flow of tasks involved in the supply chain, such as order fulfilment, procurement, warehousing and transporting.
What are we looking for? •Microsoft Excel •Written and verbal communication • Bachelor’s degree/master’s degree • 5-8 years of experience in retail operations, supply chain, pricing, or merchandising support • Strong understanding of retail trading operations and stock flows in a clothing retail environment. • Experience handling store and DC operational queries. • Familiarity with stock-on-hold processes, DC operations, and inventory controls. • Working knowledge of retail systems •Supply Chain & Merchandising Strategy •Supply Chain Management (SCM) Applications High attention to detail and accuracy • Ability to manage multiple timelines in a fast-paced retail environment • Problem-solving mindset with strong follow-through • Clear written and verbal communication skills • Ability to work cross-functionally with commercial and operational teams
Roles and Responsibilities: Store Trading Query Management • Manage inbound trading queries from stores related to stock availability, allocations, replenishment, transfers, and trading decisions. • Investigate and resolve issues impacting store trading performance in line with agreed SLAs. • Act as the primary escalation point for urgent store trading issues affecting sales or customer service. • Ensure clear, timely communication back to stores on resolution and next steps. DC Trading & Stock-on-Hold Management • Manage DC trading queries, including allocation issues, dispatch delays, shortages, and exceptions. • Investigate and resolve stock-on-hold at DCs due to quality checks, system blocks, damages, compliance, or operational constraints. • Coordinate with DC operations, quality, and stock integrity teams to release or rework held stock. • Track root causes of stock-on-hold and support corrective actions to prevent recurrence. Trading Execution Support • Support execution of trading decisions such as reallocations, recalls, prioritization of key lines, and urgent intake. • Work closely with Trading, Merchandising, Supply Chain, and Logistics teams to ensure decisions are implemented accurately and on time. • Support peak, event, and clearance trading activity with heightened operational monitoring. Reporting & Controls • Maintain logs and reporting for store and DC trading queries, stock-on-hold volumes, and resolution times. • Provide daily and weekly insight on operational issues impacting trading performance. • Ensure data accuracy and audit compliance across trading operations processes. • Identify recurring issues and support process improvements and system enhancements.

Any Graduation