Delivery Practice Manager - Engagement Management, AWS Professional Services India

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

We're looking for an Engagement Management Delivery Practice Manager to lead our Professional Services (ProServe) India Engagement Management practice. This leader will oversee the delivery of complex, transformational customer engagements across our largest and most strategic enterprise customers, hire and develop bar-raising talent, build effective organization-wide relationships, and engage customers and C-level executives to provide delivery thought leadership, support pre-sales, steer in-flight projects, and ensure delivery exceeds customer expectations.

The ideal candidate is an experienced people leader with deep technology consulting expertise, a background in leading program delivery teams and strategic transformation programs, and experience supporting business development. We look for a leader who is passionate about building an environment where builders thrive and grow their careers; a leader who thrives in an agile, fast-paced, growth environment, insists on incredibly high standards, and can dive deep to get the job done.
In this capacity, you will be based in Bengaluru or Mumbai and are expected to travel 40% of the time. You will report to the India ProServe Delivery Leader and guide your direct team of Engagement Managers.

Key job responsibilities

• Lead and develop a team of Engagement Managers capable of successfully managing diverse cloud transformation programs in AI, data, migration, modernization and security.
• Implement and enhance mechanisms to improve delivery quality and engagement manager productivity; Provide thought leadership in engagement methodologies and best practices adoption.
• Serve as strategic advisor to C-suite executives, leading steering committees and executive engagements.
• Own customer escalations, feedback, corrective actions, and learnings to drive customer satisfaction
• Navigate complex escalations with executive temperament, transforming challenges into relationship-strengthening opportunities
• Participate in business development, pre-sales, and contract negotiations
• Collaborate with local, regional, and global teams to design and implement cloud programs
• Effectively communicate delivery portfolio health and status to Sr. Stakeholders internally and externally.