Delivery Product Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Delivery Product Manager
Job Title: Information Technology BA III
Agency: Health & Human Services Comm
Department: MMIS Staff APD Internal 75/25
Posting Number: 14182
Closing Date: 05/24/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,797.66 - $6,932.58
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM
IT,Z Prefix

Must be willing to work onsite at an Austin, TX HHS office three (3), or more, days per week.

The Delivery Product Manager (DPM) reports to Director II of Medicaid IT Contracted Systems and works in coordination with the Systems Architect (SA) and the Agile Program Lead/Release Train Engineer (RTE) of the Medicaid and CHIP Systems IT Applications, and Product Strategy team to deliver on the vision and roadmap documentation as it relates to each Scaled Agile Framework (SAFe) Planning Interval (PI). The candidate will routinely interact with business users and contracted IT representatives. This position will ensure contractor systems meet agency information technology directives, plans, goals, and contract requirements for Medicaid/CHIP programs including, but not limited to, Vendor Drug, Acute and Long-Term Care. This position, when necessary, supports planning, definition and high-level design of the solution while actively working with the Agile delivery team and the Product Owners (PO) to deliver on Vision, Roadmap, Features, PI Objectives and overall backlogs. This may include identification, development, input into, or validation of a solution. This position participates in Planning Interval (PI) planning activities actively participates in continuous discovery within the context of the work committed for the PI, and execution of the work necessary to support the PI objectives and individual Iteration goals. This will include identification, development, input into, and validation of Iteration outcomes. The DPM assumes a tactical role which ensures all aspects of the delivery of an emergent backlog. Will work with the Chief Product Managers (CPMs), Chief Product Owners (CPOs), POs, other product delivery teams, and all pertinent stakeholders when refining the Backlog. Reviews complex deliverables and provides comments to document owners. Support and/or prepares and presents complex communications and/or reports on delivery in alignment with the roadmaps and other assignments to all levels of staff up to and including executive management. Works under minimal direction with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Advanced knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing.
• Knowledge of Medicaid and/or CHIP Program and Policy.
• Knowledge of product backlog management
• Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems
• Knowledge of computer hardware and software
• Knowledge of computer operating systems
• Skill in ensuring systems meet business requirements
• Skill in coordinating and solving problems
• Skill in communicating effectively both verbally and in writing with technical and non-technical staff
• Skill in stakeholder engagement
• Skill in reviewing technical requirements and ensuring vendor is using best practices and technology
• Skill in Product Management
• Skill in Agile Methodology
• Ability with Problem solving using various techniques and approaches

Registrations, Licensure Requirements or Certifications:

Scaled Agile Framework (SAFe) Product Owner Product Manager (POPM) Certification preferred

Initial Screening Criteria:

• Experience working with Texas Medicaid/CHIP programs required.
• Three (3) or more years of experience is required in the areas of customer relationship, product management, product development, product ownership, project management, leading technical initiatives, systems analysis, business analysis, policy analysis, program support, business process analysis, or legislative bill analysis.
• A minimum of 2 years equivalent (60 credit hours) from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or another business or IT related field is preferred. Work experience in business, communications, computer science, computer information systems, management information systems, or another business or IT related field can be substituted for education on a year-for-year basis.
• Prior experience working with external vendors preferred.
• Prior experience with Agile principles preferred.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.