Delivery Specialist

Job Purpose:

To ensure a seamless and premium vehicle handover experience for Lynk & Co customers by managing delivery documentation, coordinating logistics, and providing a comprehensive vehicle orientation.

Key Responsibilities:

• Manage end-to-end vehicle delivery process, ensuring timely and smooth handover to customers.
• Prepare and verify all delivery documentation including registration, insurance, and handover forms.
• Ensure accuracy and completeness of documents and obtain required customer signatures.
• Conduct detailed vehicle handover briefings, explaining features, controls, and technology.
• Educate customers on vehicle usage, maintenance, warranty, and digital features.
• Coordinate delivery schedules with sales consultants, customers, and internal teams.
• Ensure all vehicles meet quality standards prior to delivery through pre-delivery inspections.
• Provide excellent customer service by addressing queries and ensuring a premium experience.
• Follow up with customers post-delivery to ensure satisfaction and resolve any concerns.
• Collaborate with service teams for any post-delivery requirements such as accessories or updates.

• Maintain records of deliveries and ensure compliance with company policies and procedures.
  

Qualifications & Experience:

• Bachelor’s degree or diploma in Business Administration or related field.
• 2–4 years of experience in automotive delivery, customer service, or a similar role.
• Experience in premium or luxury automotive brands is an advantage.
• Strong communication and presentation skills
• Customer-centric approach with attention to detail
• Good knowledge of automotive features and technology
• Ability to handle documentation and coordination efficiently
• Problem-solving and interpersonal skills
• Proficiency in MS Office and CRM systems

At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.

Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.