Delta Region Technical Support Engineer (Mansoura)

At Hikvision , we are more than just a business – We are a community with a headcount of over 58,000 plus dedicated professionals globally, covering 4 regions which is pan Asia, pan Europe, Middle East and Africa and Americas.

We pride ourselves on maintaining a close knit, collaborative culture that foster innovation and growth. Our team is diverse, talented and driven by a shared commitment to excellence.

Our Culture:

At Hikvision , we cultivate a dynamic and inclusive workplace where every team member is encouraged to grow both personally and professionally. We offer opportunities for continuous learning, and celebrates our success together from regular team building events to our commitment to giving back to the community, we strive to create a positive and enriching environment for all.

Ready to make an impact? If you are passionate, driven and ready to be part of a company that values your contribution and invests in your future, we would love to hear from you

Job Responsibilities:

• Product & Project support:

1. Work with sales team to understand customer needs and analyze customer business and technical requirements.
2. According to customer needs, output technical solutions, to provide customers with professional technical advice and suggestions.
3. Design the technical plan of the project, including system architecture, function design and integration plan.
4. According to customer needs and budget, develop reasonable technical solutions to achieve customer satisfaction solutions.
5. Provide technical support to the project and customer to ensure the smooth implementation of the project.
6. Responsible for product demonstration and technical defense for customers to demonstrate the functions and advantages of the product.

• Customer communication:

1. Communicate with customers on technical issues and solve technical problems encountered by customers in the process of project implementation.
2. Assist customers to understand product technical details, answer technical questions.
3. Sensitive to client’s requirement and can always capture what the client want

• Training and Documentation:

1. Provide training to clients to familiarize them with the technical/ product knowledge required.
2. Write technical documents to record technical details and solutions in the process of project implementation.

• Quality control:

1. Participate in quality control during project implementation to ensure that the delivered technical solutions meet quality standards.
2. Feedback the problems in the project implementation process, propose improvement suggestions, and continuously optimize the project implementation process.
3. Assist and Support the RMA stations in the region for the cases related with the RMA platform and the devices control the smooth of the after-sales services and customer satisfactions.

Job Requirements:

• At least 2 years CCTV or physical security industry experience with full knowledge of technical skills.
• Experience in Product selection and solution design.
• Capable to deal with both pre-sales and after sales support.
• Rich experience in dealing with projects management and project issues.
• Excellent public speaking, communication and team cooperation skills.
• Good at making presentations and writing documents.
• Sensitive and always updated to new technology.
• Strong logic and a sharp ability to locate technical issues.
• Enthusiastic and responsible at his/her work.
• Good command on written and spoken English, experience in making testing reports and feedback would be an advantage.
• Mansoura residents are preferred.