Dental Assistant/Receptionist

Job Summary
We are seeking a dynamic and compassionate Dental Assistant/Receptionist to join our vibrant dental team. This role combines front desk administrative support with clinical assistance, ensuring a seamless patient experience from appointment scheduling to treatment. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills to foster a welcoming environment. You will play a vital role in managing patient interactions, maintaining accurate dental records, and supporting clinical operations with efficiency and professionalism.

Duties

• Greet patients warmly, verify insurance coverage, and perform insurance verification to ensure smooth check-in processes
• Schedule appointments accurately using dental practice management software Dentrix, coordinating with clinical staff for optimal workflow
• Manage multi-line phone systems with professional phone etiquette, addressing patient inquiries and redirecting calls as needed
• Assist the dental team during procedures by preparing instruments, taking x-rays, and maintaining sterilization protocols in compliance with OSHA standards
• Review and update patient records, ensuring documentation review for accuracy and completeness within electronic health record (EHR) systems like Meditech, Epic, or Athenahealth
• Handle medical billing and coding tasks including CPT coding, ICD-10/ICD-9 coding, and Medicare claims processing to facilitate accurate reimbursement
• Maintain organized dental files and medical records while adhering strictly to HIPAA regulations for health information management
• Support front desk operations by performing office management duties such as filing, data entry (including 10 key typing), and managing appointment reminders

Qualifications

• Proven experience in a dental office or clinic setting with knowledge of dental terminology and medical administrative support
• Familiarity with dental practice management software such as Eaglesoft or Dentrix; experience with EMR systems like Epic or Meditech is highly desirable
• Strong understanding of HIPAA regulations, medical billing procedures, CPT coding, ICD coding (ICD-10/ICD-9), and insurance verification processes
• Excellent customer service skills with the ability to communicate effectively in bilingual environments preferred
• Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills necessary for documentation review and office tasks
• Prior clinic experience involving medical records management, medical scheduling, and front desk responsibilities is highly valued
• Ability to handle multi-line phone systems efficiently while maintaining professionalism and courtesy at all times
• Strong organizational skills with attention to detail for accurate documentation review and filing of medical records
• Knowledge of dental terminology and familiarity with dental office equipment such as Dentrix software is a plus

Join our team where your enthusiasm meets purpose! We’re dedicated to providing exceptional patient care while fostering a supportive work environment that values your skills. If you’re ready to make a difference in people’s lives through your expertise in dental administration and clinical assistance, we want to hear from you!

Pay: $20.00 - $25.00 per hour

Work Location: In person