Dental Assistant/Receptionist

Overview
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where your energy and organizational skills will play a vital role in delivering exceptional patient care and seamless office operations. This position offers an exciting opportunity to combine clinical support with front desk responsibilities, ensuring our patients receive top-quality service from their first contact to their treatment completion. We value motivated individuals who thrive in a fast-paced environment and are eager to contribute to a positive patient experience. All roles are paid positions, including internships, emphasizing our commitment to supporting your professional growth.

Responsibilities

• Greet patients warmly, verify insurance coverage, and manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft.
• Assist the dental team during procedures by preparing instruments, taking x-rays, and maintaining sterilization standards.
• Handle medical billing and collections efficiently, including insurance verification, CPT coding, ICD-10/ICD-9 coding, and Medicare claims processing.
• Maintain accurate and complete dental records and documentation review in compliance with HIPAA regulations and EHR systems like Meditech or Epic.
• Manage front desk duties such as answering multi-line phone systems with professional phone etiquette, managing patient intake forms, and organizing filing systems for medical records.
• Support office management tasks including appointment reminders, patient follow-up calls, and handling billing inquiries with excellent customer service skills.
• Ensure compliance with health information management protocols and assist in training new staff on office procedures and dental terminology.

Requirements

• Proven experience working in a dental clinic or medical office environment with strong knowledge of dental terminology and medical coding (ICD-10, CPT).
• Proficiency in EMR systems such as Dentrix, Eaglesoft, or similar platforms; experience with Epic or Meditech is a plus.
• Familiarity with insurance verification processes, medical billing practices, and Medicare/Medicaid procedures.
• Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with health information management systems like Athenahealth or eClinicalWorks.
• Excellent communication skills with the ability to provide outstanding patient service; bilingual abilities are highly valued.
• Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and medical administrative support.
• Prior clinic or dental office experience is preferred; familiarity with hospital or healthcare settings is advantageous.
• Knowledge of HIPAA regulations and confidentiality standards to ensure privacy of patient information. Join us to make a difference in patients’ lives while advancing your career in a supportive, energetic environment!

Pay: $17.00 - $25.00 per hour

Work Location: In person