Dental Biller

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

Our valued partner is seeking an Insurance & Billing Coordinator to manage end-to-end insurance verification, billing support, and patient financial coordination within a high-volume dental practice.

This is a hybrid role combining insurance coordination, billing administration, and patient communication. The ideal candidate will ensure accurate eligibility verification, timely claim support, efficient collections, and clear communication with both patients and insurance carriers.

Success in this role requires strong attention to detail, deep familiarity with dental insurance workflows, and the ability to manage multiple systems and priorities in a fast-paced clinical environment. The role also requires a proactive, solutions-oriented mindset and the ability to support both administrative and front-office operations as needed.

Key Responsibilities

Insurance Verification & Eligibility Management

• Verify patient insurance eligibility prior to appointments, including coverage status, benefit limits, deductibles, exclusions, frequency rules, and annual maximums.
• Identify non-covered services and ensure accurate documentation for treatment planning and financial transparency.
• Maintain up-to-date and accurate insurance records within practice management systems.

Benefits Coordination & Carrier Communication

• Communicate directly with insurance carriers to confirm benefit details, clarify coverage rules, and obtain missing or unclear information.
• Submit and track prior authorizations for procedures, including hospital and IV sedation cases.
• Follow up on pending authorizations to ensure approvals are obtained before scheduled treatment.
• Manage Coordination of Benefits (COB) for patients with multiple insurance plans.

Billing & Revenue Cycle Support

• Post insurance payments (including EFTs) accurately into patient accounts.
• Generate and send patient statements and billing communications.
• Track outstanding balances and support collection efforts prior to appointments.
• Assist with Medicaid claims, including denial management and resubmissions.
• Maintain daily and weekly financial tracking reports related to deposits, collections, and outstanding balances.

Patient Financial Communication & Front Office Support

• Guide patients through insurance coverage details, expected out-of-pocket costs, and payment options using clear and empathetic communication.
• Handle inbound patient calls related to billing, insurance, scheduling, and follow-ups.
• Support appointment confirmations, rescheduling, cancellations, and missed appointment follow-ups.
• Assist with new patient intake information gathering and documentation.

Data, Systems & Administrative Operations

• Use dental practice management systems and payer portals to verify benefits, manage documentation, and track claims.
• Maintain organized, HIPAA-compliant records across all insurance and billing workflows.
• Clean and maintain billing and insurance datasets, spreadsheets, and reporting systems.
• Support administrative staff with data entry, reporting, and workflow optimization tasks.

Requirements

Experience & Education: Minimum 1–2 years of experience in dental insurance verification, dental billing, or revenue cycle support. Experience in a dental clinic or multi-provider practice is strongly preferred.

Technical Knowledge: Strong understanding of dental insurance plans, coverage rules, prior authorizations, and payer workflows. Familiarity with dental PMS systems and insurance portals (e.g., DentalXChange, NEA or similar tools) is required.

Communication Skills: Excellent English communication skills with a clear, neutral, and professional tone. Ability to explain insurance details to patients in simple, empathetic language.

Core Competencies: Highly organized, detail-oriented, and capable of managing multiple workflows simultaneously. Strong problem-solving skills with a proactive, solution-oriented mindset. Ability to handle high-volume administrative work with accuracy and consistency.

Soft Skills: Professional demeanor, emotional intelligence, patience, and the ability to handle sensitive patient interactions with care and empathy. Strong sense of ownership and accountability in day-to-day operations.

Work Ethic: Comfortable working in a fast-paced clinical environment with shifting priorities and cross-functional responsibilities.

What We Offer

At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you’ll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities. We protect your peace of mind by offering a competitive starting base salary of USD 750, comprehensive health and life insurance, and a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law. Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.

Our Hiring Process

Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.

Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.

Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.

Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Choose Edge?

Be part of a dynamic, global community that values your skills.

Work on projects that make a real difference in people's lives.

Enjoy a clear path for career growth and development.

Be a part of a people-first and talent-centric culture.

Talent Boilerplate:

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement:

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation,