Dental Billing Specialist

We are hiring an experienced Dental Billing Coordinator to support a multi-location dental group based in Texas. Our client operates approximately 20 offices on Dentrix Enterprise transitioning to Curve. The successful candidates will be embedded with the client’s billing function and will report directly to the client’s Billing Manager.

This is not a back-office data entry role. The Billing Coordinator is accountable for the full revenue cycle — from claim creation through submission, posting, denials, appeals, and AR follow-up. The work is methodical, detail-driven, and measured against clear performance KPIs. Candidates who have been held to numerical targets in past roles and can speak fluently to those numbers will stand out.

What You Will Do

• Own end-to-end billing for assigned offices and providers, from claim creation through final adjudication and payment posting.
• Bill out all claims within 48 hours of date of service
• Submit clean claims through the clearinghouse, including correct CDT coding, appropriate narratives, and required attachments (x-rays, perio charts, intraoral images).
• Post insurance payments accurately, including ERA reconciliation, contractual write-offs, adjustments, and triggering of secondary claims.
• Work the AR aging report on a strict cadence — no claim over 30 days untouched, with priority focus on the 60+ and 90+ day buckets.
• Manage denials and rejections methodically: investigate the root cause, correct the underlying issue, and submit timely appeals with supporting documentation.
• Communicate professionally and promptly with office staff and providers when missing information, coding clarifications, or clinical narratives are needed.
• Track and report individual performance against committed KPIs (clean claim rate, days in AR, percentage of AR over 90 days, net collection ratio, write-off accuracy).
• Identify recurring issues — payer-specific quirks, coding errors, documentation gaps — and escalate them with proposed solutions.
• Maintain compliance with HIPAA and all relevant patient data handling protocols.

Required Qualifications

• Minimum 3 years of hands-on US dental billing experience, including end-to-end ownership of the revenue cycle (not just one slice such as posting or verification).
• Strong working knowledge of dental Medicaid billing — eligibility rules, prior authorization requirements, fee schedules, and common denial patterns.
• Working knowledge of Medicare Advantage dental benefits and the differences between Advantage plans and traditional commercial PPOs.
• Demonstrated ability to talk specifically about past performance through KPIs — collection percentage, write-off percentage, days in AR, clean claim rate, denial rate. Candidates who cannot speak to numbers from prior roles will not be considered.
• Proficiency with at least one major dental practice management system (Dentrix, Dentrix Enterprise, Eaglesoft, Open Dental, or Denticon).
• Comfortable working within a major dental clearinghouse (Claim.MD, DentalXChange, Vyne Trellis, or equivalent).
• Strong written and verbal English communication skills — this role interacts directly with US-based providers, office managers, and the client's billing manager on a daily basis.
• Ability and willingness to work the 6:00 PM to 3:00 AM PKT shift to align with US Central Time business hours.
• High attention to detail, methodical work habits, and disciplined follow-up — these are the three qualities that separate strong billers from average ones.

Job Type: Full-time

Application Question(s):

• This is an onsite-based position, and the shift timings are from 6:00 PM to 3:00 AM PKT to align with US Central Time business hours. Are you comfortable with this?

Experience:

• Dentrix : 1 year (Required)
• Dental Billing : 1 year (Required)
• AR: 1 year (Required)

Work Location: In person