DENTAL CLINIC MANAGER

Position: Dental Clinic Manager Location: Zia Dental Care & Aesthetics, Clifton, Karachi Email: info@ziadentalcare.pk WhatsApp: 0300-2278864

About Us

Zia Dental Care & Aesthetics is committed to providing the highest standard of dental services in a caring and welcoming environment. We prioritize patient satisfaction, ethical medical practice, and sustained business growth. We are seeking a dynamic, proactive, and exceptionally well-organized Clinic Manager (with Dental background) to lead our clinic towards operational excellence and profitability.

Role Summary

The Dental Clinic Manager will be responsible for end-to-end clinic operations, drive patient-centric service delivery, ensure top-tier standards, manage dentists and staff, and effectively maximize clinic profitability. The role demands high emotional intelligence, conflict resolution capabilities, and expertise in turning every patient interaction into a success story.

Key ResponsibilitiesPatient Management & Front Desk Operations

• Deliver an unmatched patient experience from the first call/message to post-treatment follow-up.
• Handle all inbound calls, WhatsApp messages, and social media queries promptly; convert leads to confirmed appointments with warmth, clarity, and professionalism.
• Ensure each patient is greeted warmly, registered, and handled with empathy—creating a welcoming, trust-building atmosphere.
• Obtain and file signed consent forms correctly before any treatment begins, following clinic compliance standards.
• Collect and record 80%-100% advance payments for all procedures prior to treatment. Handle patient objections or disputes with diplomacy and calmness.
• Manage difficult or emotionally-charged patients, de-escalate conflicts, and foster positive resolutions.
• Keep accurate, detailed records of all patient interactions and financial transactions.

Clinical & Medical Operations

• Coordinate with external dental laboratories; ensure impressions, crowns, and other lab work are ready before patient visits.
• Take, catalogue, and send intraoral and extraoral photographs and videos of each patient for lab approvals and record-keeping as per standards.
• Supervise the proper and timely stock management of dental materials and supplies; maintain inventory, evaluate suppliers, and lead cost-saving initiatives.
• Track new trends in dental materials; arrange trials with suppliers and seek Medical Director approval before integrating them into practice.

Staff & Dentist Management

• Oversee daily work allocation and performance of all clinic staff, dental assistants, and dentists.
• Recruit, mentor, and retain high-caliber dentists and support staff, with all hiring, incentive, and package decisions finalized in conjunction with the Medical Director.
• Conduct regular performance evaluations; set KPIs and incentive/commission structures for dentists and staff to align with clinic objectives.
• Schedule shift rosters, approve leave, and ensure adequate coverage and staff morale.
• Foster a culture of compliance, continuous improvement, and collaborative team performance.

Financial & Administrative Oversight

• Supervise full cash handling cycle—daily cash collection, reconciliation, deposit, and reports.
• Prepare and disburse staff salaries on schedule in coordination with accounts.
• Prepare monthly financial statements and operational reports for proprietor/Medical Director.
• Identify opportunities to increase clinic revenue and control costs without compromising quality.

Marketing & Growth Initiatives

• Coordinate with marketing agencies/suppliers to run and track effectiveness of all marketing campaigns (social media, Google/Meta ads etc.).
• Evaluate and test marketing service providers before onboarding; review analytics and generate reports to ensure ROI.
• Propose and supervise marketing events (in-clinic & online), patient retention strategies, and partnership programs, subject to Medical Director’s clearance.

Compliance & Quality Assurance

• Ensure all clinic operations and protocols comply with regulatory and ethical standards.
• Maintain high standards of hygiene, patient privacy, and infection control.
• Lead complaint/incident investigations and promptly resolve all compliance issues under guidance of Medical Director.

Desired Candidate Profile

• BDS or dental background preferred. Post-graduation/MBA in Healthcare Management is an added advantage.
• Minimum 3 years’ experience in dental/clinical management; proven experience in handling cash, customer service, staff supervision, and marketing.
• Strong understanding of dental clinic workflow, dental materials, and lab coordination.
• Excellent communication, problem-solving, and conflict resolution skills.
• Strong sense of responsibility, integrity, and business acumen.
• Fluent in English and Urdu; knowledge of local Karachi context is a bonus.
• Highly organized, proactive, and able to thrive under pressure.

To Apply: Send your updated CV and a detailed cover letter to info@ziadentalcare.pk For queries: WhatsApp 0300-2278864

Zia Dental Care & Aesthetics Your Smile. Our Commitment.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month