Dental Front Desk

Job Overview
We are seeking a dynamic and organized Dental Front Desk professional to join our vibrant dental team. In this essential role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative duties. Your energetic approach will ensure smooth clinic operations, accurate appointment scheduling, and effective communication between patients and the dental team. The ideal candidate will possess strong computer skills, familiarity with dental and medical office systems, and a passion for delivering outstanding patient care.

Responsibilities

• Greet patients warmly and professionally, creating a welcoming environment
• Schedule appointments efficiently using dental practice management software such as Curve
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verifications using systems like Epic or Meditech
• Collect patient information, update medical and dental records, and review documentation for accuracy and completeness
• Manage multi-line phone systems with excellent phone etiquette; answer inquiries promptly and direct calls appropriately.
• Assist with intake procedures, appointment reminders, and patient follow-up to ensure high levels of patient satisfaction
• Support clinic operations by managing office supplies, scheduling staff meetings, and performing clerical tasks such as data entry and typing

Qualifications

• Proven experience in a dental or medical front desk role with clinic experience preferred
• Familiarity with dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management practices
• Experience with dental practice management software like Curve is highly desirable
• Excellent customer service skills with professional phone etiquette and bilingual abilities are a plus
• Proficient computer skills, ability to learn new software quickly
• Knowledge of insurance verification processes, Medicaid guidelines, HIPAA compliance, and medical billing procedures
• Strong organizational skills with attention to detail in documentation review and office management tasks
• Ability to multitask effectively in a fast-paced environment while maintaining professionalism

Join our team to make a positive impact on patients’ lives by providing efficient administrative support in a friendly and energetic setting. We value your expertise in medical office management and look forward to welcoming a dedicated professional who thrives on delivering exceptional patient service!

Benefits:

• 401(k) matching
• Employee discount

Work Location: In person