Dental Receptionist

Job Summary
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team. In this vital role, you will be the friendly face and efficient coordinator at the front desk, ensuring smooth patient flow and exceptional service. Your energetic approach will help create a welcoming environment, manage appointments, handle patient inquiries, and support the administrative functions of our dental practice. This paid position offers an exciting opportunity to be an integral part of delivering outstanding dental care while honing your administrative and customer service skills.

Responsibilities

• Greet patients warmly and professionally, establishing a positive first impression.
• Schedule appointments accurately using dental practice management software such as Eaglesoft or Dentrix.
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing with systems like Epic, Meditech, or Athenahealth.
• Collect payments, process patient billing, and manage medical collections with attention to detail.
• Maintain and update patient records in Electronic Health Record (EHR) systems such as eClinicalWorks or Meditech, ensuring compliance with HIPAA regulations.
• Answer multi-line phone systems efficiently while providing excellent patient service and appointment coordination.
• Review documentation for accuracy, including medical history forms and treatment plans, ensuring proper coding with CPT, ICD-9/10 codes for billing purposes.
• Manage correspondence, file medical records securely, and support office management tasks to keep the clinic running smoothly.

Requirements

• Proven experience as a Medical Receptionist or Dental Receptionist in a clinical setting with dental office experience preferred.
• Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and health information management systems.
• Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, or similar platforms; experience with Meditech or Epic is a plus.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills (including 10 key typing).
• Ability to handle medical billing and collections efficiently while maintaining confidentiality under HIPAA guidelines.
• Exceptional customer service skills coupled with professional phone etiquette and effective communication abilities.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Strong organizational skills with clerical experience in a healthcare environment; office management or administrative support background is advantageous.
• Ability to work in a fast-paced environment with attention to detail in documentation review and insurance verification processes. Join us as a valued member of our team where your enthusiasm for helping others meets your passion for healthcare administration! This role is essential in delivering quality dental care through excellent patient interactions and meticulous administrative support—making every day rewarding for both our patients and our team members.

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person