Dental Treatment Coordinator

Job Overview
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team. In this pivotal role, you will serve as the primary liaison between patients and the dental practice, ensuring seamless communication, accurate documentation, and efficient management of treatment plans. Your energetic approach will help foster a welcoming environment while guiding patients through their dental care journey. The ideal candidate will possess strong administrative skills, a passion for patient service, and a solid understanding of dental terminology and insurance processes. This paid position offers an exciting opportunity to contribute to exceptional patient experiences and support the overall success of our clinic.

Responsibilities

• Act as the main point of contact for patients, providing excellent customer service via phone, email, and in person
• Verify insurance benefits, perform insurance eligibility checks, and handle insurance authorizations using systems like Dentrix
• Review and process patient documentation, including medical histories, treatment plans, and billing information in our PMS
• Coordinate appointment scheduling with front desk staff utilizing multi-line phone systems and medical scheduling software
• Explain treatment options to patients clearly and assist with financial arrangements, including payment plans and billing inquiries
• Maintain accurate medical records and ensure compliance with HIPAA regulations for patient confidentiality
• Support clinical staff by managing intake forms, filing medical records, and assisting with documentation review for accuracy and completeness

Skills

• Extensive experience with dental office management software such as Dentrix Ascend or Eaglesoft
• Strong knowledge of dental terminology, ADA coding and dental billing procedures
• Proficiency in insurance verification processes
• Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with health information management systems like Dentrix Ascend
• Exceptional patient service skills with professional phone etiquette, multi-line phone handling, and effective communication abilities
• Ability to review medical documentation thoroughly while maintaining attention to detail in documentation review tasks
• Bilingual capabilities are highly valued to serve diverse patient populations effectively
• Previous clinic or dental office experience is preferred; familiarity with hospital or healthcare environment enhances your effectiveness in this role

Join us in delivering outstanding dental care by combining your administrative expertise with your passion for patient well-being. This position is designed for motivated individuals eager to make a positive impact in a fast-paced healthcare setting!

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person