Dental Treatment Coordinator

Job Summary
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team. In this pivotal role, you will serve as the bridge between patients and providers, ensuring seamless communication, efficient appointment scheduling, and accurate financial and insurance processing. Your energetic approach will help foster a welcoming environment where patients feel cared for and confident in their treatment plans. The ideal candidate is passionate about delivering exceptional patient service, possesses strong administrative skills, and has a solid understanding of dental terminology and office management systems. This position offers an exciting opportunity to contribute to a thriving dental practice dedicated to improving patient outcomes through organized, compassionate care.

Responsibilities

• Act as the primary point of contact for patients, guiding them through treatment plans, financial options, and insurance details with enthusiasm and clarity
• Verify insurance benefits, process claims, and handle pre-authorizations using systems such as Dentrix, Eaglesoft, or similar EMR (Electronic Medical Records) platforms like Meditech or Epic
• Schedule appointments efficiently while managing multiple lines on multi-line phone systems with professionalism and excellent phone etiquette
• Review patient records for accuracy, ensuring all documentation aligns with HIPAA regulations and medical billing standards including CPT coding, ICD-10/ICD-9 coding, and Medicare requirements
• Assist patients with financial arrangements, payment plans, and medical billing inquiries using software such as Athenahealth or eClinicalWorks
• Maintain organized medical records and ensure compliance with health information management protocols
• Support front desk operations by performing clerical tasks such as filing, data entry (including 10 key typing), and managing office supplies to keep the clinic running smoothly

Qualifications

• Proven experience in dental office administration or medical administrative support with knowledge of dental terminology and clinic workflows
• Familiarity with EMR systems such as Dentrix, Eaglesoft, or similar platforms; experience with Epic, Meditech, or Athenahealth is a plus
• Strong understanding of insurance verification processes, medical coding (CPT, ICD-10/ICD-9), and Medicare guidelines
• Excellent customer service skills with the ability to communicate effectively in bilingual settings preferred
• Proficiency in Microsoft Office Suite (Word, Excel) along with strong typing skills (including 10 key typing)
• Demonstrated ability to handle sensitive patient information in compliance with HIPAA regulations
• Previous experience working in a dental clinic or healthcare environment is highly desirable
• Exceptional organizational skills combined with attention to detail to review documentation accurately and support care plans

Join our team where your energetic attitude will make a difference! We are committed to fostering a positive work environment that values your expertise while providing opportunities for growth. If you thrive in fast-paced settings and are passionate about delivering outstanding patient care through efficient administrative support, we want to hear from you!

Job Type: Full-time

Pay: $24.22 - $29.17 per hour

Work Location: In person