Dental Treatment Coordinator

Job Summary
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team! In this pivotal role, you will serve as the bridge between patients and the clinical team, ensuring seamless communication, efficient scheduling, and accurate financial arrangements. Your energetic approach will help create a positive patient experience from the moment they walk through our doors. You will manage treatment plans, verify insurance benefits, and coordinate care plans to support optimal patient outcomes. This is an exciting opportunity for someone passionate about healthcare administration and delivering exceptional patient service in a fast-paced dental environment.

Duties

• Greet patients warmly and facilitate a smooth check-in process using dental office management software such as Eaglesoft or Dentrix
• Verify insurance coverage, benefits, and eligibility using systems like Epic, Meditech, Athenahealth, or EMR platforms
• Explain treatment plans clearly to patients, addressing questions about procedures, costs, and financing options
• Schedule appointments efficiently while managing multi-line phone systems and maintaining accurate calendar records
• Review medical and dental records for completeness and accuracy; ensure proper documentation review in compliance with HIPAA regulations
• Assist with medical billing and coding using CPT (Current Procedural Terminology), ICD (International Classification of Diseases), ICD-9/10 codes, and Meditech or eClinicalWorks systems
• Coordinate with insurance companies for claim submissions, follow-ups, and payment processing to optimize collections
• Support front desk operations by managing patient files, filing documents, and maintaining organized medical records
• Provide exceptional customer service by addressing patient inquiries with professionalism and empathy while demonstrating strong phone etiquette and clerical skills

Qualifications

• Proven experience in dental office administration or clinic support roles; familiarity with dental terminology and medical billing practices is essential
• Proficiency with EMR/EHR systems such as Eaglesoft, Dentrix, or similar platforms
• Strong knowledge of insurance verification processes, dental coding, HIPAA compliance, and documentation review
• Excellent computer skills including Microsoft Office Suite (Word, Excel)
• Bilingual abilities to serve diverse patient populations effectively
• Exceptional organizational skills with attention to detail in medical records management and office operations
• Ability to handle high-volume phone calls using multi-line phone systems with professionalism and courtesy
• Previous dental office experience preferred
• Strong interpersonal skills to provide outstanding patient service while maintaining confidentiality in accordance with HIPAA standards

Join us in making a difference by supporting our patients’ journey toward healthier smiles! This role offers an engaging environment where your administrative expertise will directly contribute to exceptional patient care. We are committed to fostering an inclusive workplace that values your skills and dedication.

Pay: $25.00 - $35.00 per hour

Work Location: In person