Dental Treatment Coordinator

<Job Summary>
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team! In this vital role, you will serve as the bridge between patients and the clinical team, ensuring a seamless experience from appointment scheduling to treatment planning. Your energetic approach and exceptional organizational skills will help patients feel confident and cared for while supporting the practice’s operational efficiency. This paid position offers an exciting opportunity to grow your career in a fast-paced, patient-centered environment dedicated to delivering outstanding dental care.

<Responsibilities>

• Coordinate patient appointments, treatment plans, and follow-up care with enthusiasm and professionalism.
• Verify insurance coverage, benefits, and eligibility using systems such as Epic, Open Dental to facilitate smooth billing processes.
• Explain treatment options clearly to patients, addressing questions about procedures, costs, and insurance coverage while ensuring understanding.
• Review and prepare documentation including medical records, treatment plans, and insurance claims to ensure accuracy and compliance with HIPAA regulations.
• Manage medical billing and coding using CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding standards for accurate reimbursement.
• Assist with insurance verification, pre-authorizations, and Medicare/Medicaid submissions to optimize patient benefits.
• Maintain meticulous records of patient interactions, treatment notes, and billing information within EMR (Electronic Medical Record) systems such as eClinicalWorks or Meditech.
• Provide exceptional patient service by answering multi-line phone systems with professionalism, scheduling appointments efficiently, and managing front desk duties.
• Support office management tasks including filing, data entry (10 key typing), and managing medical records while ensuring compliance with HIPAA standards.

<Requirements>

• Proven experience in a dental or medical office environment with strong familiarity of dental terminology and medical administrative support.
• Proficiency in EMR systems such as Dentrix, Eaglesoft, Meditech, Epic, or Athenahealth; experience with electronic health record (EHR) systems is highly preferred.
• Knowledge of medical coding (CPT, ICD-9/10), billing procedures, insurance verification processes, and documentation review.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and multi-line phone system operation.
• Strong understanding of HIPAA regulations to ensure patient confidentiality and data security.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Exceptional customer service skills with professional phone etiquette and the ability to handle sensitive situations compassionately.
• Previous clinic or dental office experience is highly desirable; familiarity with dental terminology such as care plans and intake procedures is beneficial.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail in all aspects of documentation and communication. Join us in making a difference in patients’ lives by providing outstanding administrative support that ensures their experience is smooth from start to finish!

Pay: $18.00 - $25.00 per hour

Work Location: In person