Department Coordinator (Servicing)

PrimeLending is seeking a Department Coordinator to be responsible for various administrative coordination activities for the Servicing team including staff and project support, document imaging, processing and distributing mail.

• High School diploma or equivalent
• 3 years administrative experience
• Basic knowledge of mortgage industry preferred
• Excellent communication skills, both verbal and written
• Ability to demonstrate strong detail orientation and analytical skills
• Ability to meet deadlines
• Excellent PC skills, including Microsoft Office Suite
• Strong customer service orientation
Displays time management, organizational and problem-solving skills

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

Employees in this role may do any combination of responsibilities listed below:

• Review documents to determine which department they should be routed to
• Ensures documents are sorted and prepared with the necessary components and are then scanned into the system of record
• Respond to work requests from department staff in a timely and accurate manner
• Maintain spreadsheets or system records capturing appropriate tracking, notations or completion status information
• May be the point of contact for assembling, receiving, sending and distributing packages; labeling and/or opening packages and recording pertinent information
• May coordinate or assist in the coordination of department specific projects, schedules, meetings, etc.
• Perform data collection, analysis and reporting to Manager for decision making purposes
• Maintain communication with internal and external contacts; escalate any issues as appropriate
• Other duties as assigned or required