Department Manager - Dubai Mall

Position

The Man's Department Manager is responsible to run properly the Man's Department meeting KPIs and achieving assigned goals in terms of sales, product and team. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team coaching and general day-by-day management.

Job responsibilities

Category Sales Management and Business Development

• Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Monitor and achieve category department performance with relevant KPIs;
• Analyse the category business, propose and implement action plans to improve results;
• Set category performance target for the team and individual with the Store Manager;
• Be sensitive to competitors' trading activities and give feedback to Store Manager.

Client Management

• Leverage all clienteling tools to achieve Department and Store business goals;
• Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities;
• Manage customer service quality, to meet customer expectations by offering excellent customer service standards;
• Improve Mystery Shopper Results with action plans;
• Implement appropriate CRM tools and develop loyal customer of particular product category;
• Act as brand category ambassador to educate VIP and new Clients;
• Participate into ad-hoc Clientele projects.

Operations and Visual Merchandising

• Ensure that merchandize is properly managed, displayed, stored and maintained by team;
• Maintain inventory accuracy and shrink rates within company standards;
• Report to Stock Planning and Merchandising team when there is out of stock on best sellers.
• Maintain the Visual Merchandising consistent with Company standards;
• Align periodically visual merchandising and sales performance;

Team Management and Development

• Discuss individual performance every month and coach team members
• Motivate the team so that they perform at their highest level to meet their individual and store objectives
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Conduct category training to the team
• Execute the in-store training routine set by the Store Manager

Profile

• 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to Man's product category
• Bachelor's Degree or equivalent is preferred
• Fluency in English
• Leadership and experience in managing large teams
• Strong communication skills
• Excellent relationships skills, self-reliant, approachable and patient
• Confidence, organizational skills, professionalism
• Goal oriented approach, multitasking
• Client focus with great business acumen
• Administration and financial skills
• Computer skills and Retail management system knowledge
• Strong knowledge and/or interest for fashion/luxury industry