Department Manager - Home

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Department Manager | MAF LifeStyle | Operations

ROLE SUMMARY

The Department Manager will be responsible for delivering excellent customer service by leading the team, monitoring and managing department operations, monitoring merchandising and stock contract with the aim of achieving and exceeding sales targets.

ROLE PROFILE

• Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment
• Analyze daily, weekly and monthly sales data in order to maximize sales
• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competito
• Liaise with the administration Assistant to ensure sufficient quantity of stationary, till rolls, shopping bags etc.
• Monitor and manage staff performance within department to ensure they are able to exceed targets.
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary
• Comply with all store security policies and regulations in order to minimize exposure to stock loss
• Ensure all staff understand and operate cash registers correctly, providing support where necessary.

REQUIREMENTS

• 3-4 years’ experience in furniture Retail industry
• Excellent to Fluent English
• Must be a Team Player
• High School Certificate

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.